# Box: Incident updated: [Medium] Issues with Box Notes

> Incident updated: [Medium] Issues with Box Notes. Detected 2026-10-21 by Rewindex: what changed on Box’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r1f3ad61c22f64b
Last updated: 2026-10-21T19:03:11Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-21 19:03 UTC · Detected: 2026-10-21 19:03 UTC
- [Source: https://stspg.io/526db319tsmt](https://stspg.io/526db319tsmt)
- [Company: Box](https://rewindex.com/company/box.md)
- Versions: before incident\_version:93/qvw8ppb72m38@cd6b6fafe191 → after incident\_version:93/qvw8ppb72m38@fcaa9ed8ff0e
- Change 2 of 2 for this incident

Incident page (full timeline): [\[Medium\] Issues with Box Notes](https://rewindex.com/company/box/incidents/qvw8ppb72m38.md)
## What changed

**1. Changed: Status**

```diff
- resolved
+ postmortem
```

**2. Added: Update** (postmortem) · 2026-10-21 19:02 UTC

```diff
+ We recently addressed issues affecting Box Notes in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. On September 28, 2026, beginning at 2:35 AM PDT, during a routine maintenance operation, some Box Notes users who had the app open in a background browser tab may have seen a brief "Reconnecting" message and a short delay when they returned to the tab. No data was lost, users who were actively editing were not prevented from working, and we received no widespread customer reports.  The cause was a recent change to how Box Notes reconnects background tabs. We have since fixed the reconnection behavior and verified the fix. # Analysis The cause was a recent change to how Box Notes reconnects browser tabs that are open in the background. After an infrastructure switch during a release, those tabs did not reconnect on their own and instead reconnected when customers returned to them. The release and infrastructure switch completed successfully, and background tabs reconnected gradually as customers came back to them. Normal connection levels returned by 3:33 AM PDT. # Corrective Actions Box has initiated the following corrective actions: * Fixing the reconnection behavior for background tabs so they reconnect automatically after an infrastructure switch, and verifying the fix with a controlled switch. * Adding an automated test that reproduces this scenario, to catch any regression before release in the future. * Scheduling a further review of reconnection logic with the team, paired with metrics analysis. ‌ We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. Sincerely,   The Box Team
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-28 10:04 UTC | [Major incident: \[Medium\] Issues with Box Notes](https://rewindex.com/change/i6facd053d4e05a.md) | degradation |
| 2026-10-21 19:03 UTC | Incident updated: \[Medium\] Issues with Box Notes (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/i6facd053d4e05a.md) · All Box changes: [timeline](https://rewindex.com/company/box/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: [Medium] Issues with Box Notes on Box’s status page, changed 2026-10-21 19:03 UTC (change 2 of 2).

- Canonical URL: https://rewindex.com/change/r1f3ad61c22f64b
- Citation: Box, “Incident updated: [Medium] Issues with Box Notes” (2026-10-21 19:03 UTC). Archived by Rewindex: https://rewindex.com/change/r1f3ad61c22f64b (CC BY 4.0).
- Markdown link: `[Box: Incident updated: Medium Issues with Box Notes (2026-10-21)](https://rewindex.com/change/r1f3ad61c22f64b)`


---
Canonical: https://rewindex.com/change/r1f3ad61c22f64b · Markdown: https://rewindex.com/change/r1f3ad61c22f64b.md · JSON: https://rewindex.com/api/v1/changes/r1f3ad61c22f64b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T05:26:48.365Z