# Freshdesk: Incident updated: Issue with sending replies and updating tickets

> Incident updated: Issue with sending replies and updating tickets. Detected 2026-11-12 by Rewindex: what changed on Freshdesk’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r1d26801d4c1053
Last updated: 2026-11-12T10:18:41Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-11-12 10:18 UTC · Detected: 2026-11-12 10:18 UTC
- [Source: https://status.freshworks.com/incident/1610127](https://status.freshworks.com/incident/1610127)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)
- Versions: before incident\_version:327/1610127@74ac36f70771 → after incident\_version:327/1610127@edcb6b4bcebd
- Change 1 of 1 for this incident

Incident page (full timeline): [Issue with sending replies and updating tickets](https://rewindex.com/company/freshdesk/incidents/1610127.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-11-12 09:45 UTC
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-12 10:18 UTC | Incident updated: Issue with sending replies and updating tickets (this change) |  |

All Freshdesk changes: [timeline](https://rewindex.com/company/freshdesk/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Issue with sending replies and updating tickets on Freshdesk’s status page, changed 2026-11-12 10:18 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/r1d26801d4c1053
- Citation: Freshdesk, “Incident updated: Issue with sending replies and updating tickets” (2026-11-12 10:18 UTC). Archived by Rewindex: https://rewindex.com/change/r1d26801d4c1053 (CC BY 4.0).
- Markdown link: `[Freshdesk: Incident updated: Issue with sending replies and updating tickets (2026-11-12)](https://rewindex.com/change/r1d26801d4c1053)`


---
Canonical: https://rewindex.com/change/r1d26801d4c1053 · Markdown: https://rewindex.com/change/r1d26801d4c1053.md · JSON: https://rewindex.com/api/v1/changes/r1d26801d4c1053 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-12T16:04:49.678Z