# SendGrid: Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account

> Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account. Detected 2026-11-02 by Rewindex: what changed on SendGrid’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r1c3005109e206c
Last updated: 2026-11-02T17:33:47Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-11-02 17:33 UTC · Detected: 2026-11-02 17:33 UTC
- [Source: https://status.sendgrid.com/incidents/k76vg1mcxj88](https://status.sendgrid.com/incidents/k76vg1mcxj88)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/k76vg1mcxj88@0f8efc52370a → after incident\_version:258/k76vg1mcxj88@2ff115776769
- Change 1 of 3 for this incident

Incident page (full timeline): [Some Customers May Have Incorrect Balances Reflected on Their Account](https://rewindex.com/company/sendgrid/incidents/k76vg1mcxj88.md)
## What changed

**1. Added: Update** (investigating) · 2026-11-02 17:30 UTC

```diff
+ Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-02 17:33 UTC | Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account (this change) |  |
| 2026-11-02 18:43 UTC | [Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account](https://rewindex.com/change/re6563e9a30b1d1.md) |  |
| 2026-11-02 19:43 UTC | [Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account](https://rewindex.com/change/r898a1f65f0b007.md) |  |

Next: [change](https://rewindex.com/change/re6563e9a30b1d1.md) · All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r1c3005109e206c · Markdown: https://rewindex.com/change/r1c3005109e206c.md · JSON: https://rewindex.com/api/v1/changes/r1c3005109e206c · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-02T21:23:00.748Z