# Twilio: Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands

> Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands. Detected 2026-10-30 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r19e199dde4bd0d
Last updated: 2026-10-30T18:23:45Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-30 18:23 UTC · Detected: 2026-10-30 18:23 UTC
- [Source: https://status.twilio.com/incidents/hg324w48z9b9](https://status.twilio.com/incidents/hg324w48z9b9)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/hg324w48z9b9@2f29d905aa86 → after incident\_version:125/hg324w48z9b9@5207f08dc434
- Change 2 of 8 for this incident

Incident page (full timeline): [Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/company/twilio/incidents/hg324w48z9b9.md)
## What changed

**1. Changed: Title**

```diff
- Silent Network Authentication (SNA) Missing Redirects on KPN in Netherlands
+ Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands
```

**2. Added: Affected components**

```diff
+ CARRIER NETWORK - Legacy Identity MatchAndAttributes, CARRIER NETWORK - Lookup Identity Match, CARRIER NETWORK - Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Identity Match, Lookup SIM Swap
```

**3. Added: Update** (investigating) · 2026-10-30 18:21 UTC

```diff
+ Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and increased latency for Lookup API transactions on KPN in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1.1 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-30 17:33 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects on KPN in Netherlands](https://rewindex.com/change/reb66efcdb094d6.md) | Normal progress |
| 2026-10-30 18:23 UTC | Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands (this change) | Normal progress |
| 2026-10-30 19:33 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r8c846a96600752.md) | Normal progress |
| 2026-10-30 20:43 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r54adafe7cd7cc0.md) | Normal progress |
| 2026-10-30 21:43 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r1372fe8ad330bc.md) | Normal progress |
| 2026-10-30 23:43 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r65d3489aee41b0.md) | Normal progress |
| 2026-10-31 03:43 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r931f88786b78a1.md) | Normal progress |
| 2026-10-31 04:43 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r073c866de0e63c.md) | Normal progress |

Previous: [change](https://rewindex.com/change/reb66efcdb094d6.md) · Next: [change](https://rewindex.com/change/r8c846a96600752.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r19e199dde4bd0d · Markdown: https://rewindex.com/change/r19e199dde4bd0d.md · JSON: https://rewindex.com/api/v1/changes/r19e199dde4bd0d · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-31T12:11:30.361Z