# Twilio: Incident updated: Customer's Unable to Create New Requests for Hosting and Porting

> Incident updated: Customer's Unable to Create New Requests for Hosting and Porting. Detected 2026-10-21 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r18580e5c1742ed
Last updated: 2026-10-21T16:33:14Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-21 16:33 UTC · Detected: 2026-10-21 16:33 UTC
- [Source: https://stspg.io/sr6ssm036275](https://stspg.io/sr6ssm036275)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/d5mvyn2zjvwz@76bb819ec944 → after incident\_version:125/d5mvyn2zjvwz@bffd961a7dfb
- Change 1 of 2 for this incident

Incident page (full timeline): [Customer's Unable to Create New Requests for Hosting and Porting](https://rewindex.com/company/twilio/incidents/d5mvyn2zjvwz.md)
## What changed

**1. Changed: Status**

```diff
- identified
+ monitoring
```

**2. Added: Update** (monitoring) · 2026-10-21 16:30 UTC

```diff
+ We are observing recovery of the issue where porting and hosting request creation is not operational . We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-21 16:33 UTC | Incident updated: Customer's Unable to Create New Requests for Hosting and Porting (this change) | Normal progress |
| 2026-10-21 17:03 UTC | [Incident updated: Customer's Unable to Create New Requests for Hosting and Porting](https://rewindex.com/change/r40355912bb376c.md) | Normal progress |

Next: [change](https://rewindex.com/change/r40355912bb376c.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Customer's Unable to Create New Requests for Hosting and Porting on Twilio’s status page, changed 2026-10-21 16:33 UTC (change 1 of 2).

- Canonical URL: https://rewindex.com/change/r18580e5c1742ed
- Citation: Twilio, “Incident updated: Customer's Unable to Create New Requests for Hosting and Porting” (2026-10-21 16:33 UTC). Archived by Rewindex: https://rewindex.com/change/r18580e5c1742ed (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: Customer's Unable to Create New Requests for Hosting and Porting (2026-10-21)](https://rewindex.com/change/r18580e5c1742ed)`


---
Canonical: https://rewindex.com/change/r18580e5c1742ed · Markdown: https://rewindex.com/change/r18580e5c1742ed.md · JSON: https://rewindex.com/api/v1/changes/r18580e5c1742ed · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:54:01.213Z