# Twilio: Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy

> Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy. Detected 2026-10-20 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r16be3a142d3938
Last updated: 2026-10-20T06:23:15Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-20 06:23 UTC · Detected: 2026-10-20 06:23 UTC
- [Source: https://stspg.io/5p5wt99kk7y9](https://stspg.io/5p5wt99kk7y9)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/bhw33yrw9g3x@89c0a423b599 → after incident\_version:125/bhw33yrw9g3x@7bd153368f06
- Change 9 of 18 for this incident

Incident page (full timeline): [SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/company/twilio/incidents/bhw33yrw9g3x.md)
## What changed

**1. Changed: Title**

```diff
- SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Italy
+ SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy
```

**2. Added: Update** (identified) · 2026-10-20 06:17 UTC

```diff
+ Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-19 18:03 UTC | [Incident updated: SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/r416dadbaa3dc70.md) | Normal progress |
| 2026-10-19 19:53 UTC | [Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/re385ade8e3a750.md) | Normal progress |
| 2026-10-19 21:53 UTC | [Incident updated: SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/r932b610667c8a8.md) | Normal progress |
| 2026-10-19 23:33 UTC | [Incident updated: SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/r4c2b88ca4c23ef.md) | Normal progress |
| 2026-10-20 00:33 UTC | [Incident updated: SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/r68e7455126f4ed.md) | Normal progress |
| 2026-10-20 02:33 UTC | [Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/r11960202850424.md) | Normal progress |
| 2026-10-20 03:23 UTC | [Incident updated: SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/rd3ff7ad786cee9.md) | Normal progress |
| 2026-10-20 05:23 UTC | [Incident updated: SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/r5b11f83f3c9fef.md) | Normal progress |
| 2026-10-20 06:23 UTC | Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy (this change) | Normal progress |
| 2026-10-20 08:23 UTC | [Incident updated: SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/r76f5393dd9e6fc.md) | Normal progress |
| 2026-10-20 12:23 UTC | [Incident updated: SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/r3357f4bfbd2a05.md) | Normal progress |
| 2026-10-21 04:43 UTC | [Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/rb2af7d7cd5d8bb.md) | Normal progress |
| 2026-10-21 06:43 UTC | [Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/re9edd419c1a738.md) | Normal progress |
| 2026-10-21 10:53 UTC | [Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/ra604da5b93f6b8.md) | Normal progress |
| 2026-10-21 18:53 UTC | [Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/r5e172daa71b8d3.md) | Normal progress |
| 2026-10-22 10:53 UTC | [Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/r6d160eb9016a45.md) | Normal progress |
| 2026-10-23 10:53 UTC | [Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/r642ce5b26e82de.md) | Normal progress |
| 2026-10-23 13:03 UTC | [Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/r1f732172912ca3.md) | Normal progress |

Previous: [change](https://rewindex.com/change/r5b11f83f3c9fef.md) · Next: [change](https://rewindex.com/change/r76f5393dd9e6fc.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy on Twilio’s status page, changed 2026-10-20 06:23 UTC (change 9 of 18).

- Canonical URL: https://rewindex.com/change/r16be3a142d3938
- Citation: Twilio, “Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy” (2026-10-20 06:23 UTC). Archived by Rewindex: https://rewindex.com/change/r16be3a142d3938 (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy (2026-10-20)](https://rewindex.com/change/r16be3a142d3938)`


---
Canonical: https://rewindex.com/change/r16be3a142d3938 · Markdown: https://rewindex.com/change/r16be3a142d3938.md · JSON: https://rewindex.com/api/v1/changes/r16be3a142d3938 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T04:21:53.941Z