# Snowflake: Incident updated: INC20000294

**Summary:** _summary pending_
## Part of an outage event

- [Google Cloud europe-west2 outage, Oct 20, 2026: 19 vendors, 19 incidents](https://rewindex.com/events/2026-10-20-google-cloud-europe-west2)
- This incident started in the same window without naming Google Cloud (timing only, not evidence of a link). (timing only, posted +26 min vs Google Cloud’s own post)

```mermaid
flowchart LR
  root["Google Cloud europe-west2<br/>posted 06:08 UTC"]:::root
  before["Posted before Google Cloud did<br/>1 vendor, 1 blamed Google Cloud<br/>JFrog"]:::blames
  root --> before
  h1["Within an hour<br/>4 vendors, 4 blamed Google Cloud<br/>Aiven, Northflank, Elastic Cloud, dbt Labs"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>4 vendors, 4 blamed Google Cloud<br/>MongoDB Atlas, Sourcegraph, CockroachDB, ClickHouse Cloud"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 1 blamed Google Cloud<br/>Grafana Cloud, Confluent"]:::blames
  root --> later
  me["Snowflake (this incident)<br/>posted +26 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-20 08:03 UTC · Detected: 2026-10-20 08:03 UTC
- [Source: https://stspg.io/vqh0y5vrzprg](https://stspg.io/vqh0y5vrzprg)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)
- Versions: before incident\_version:164/3401d2qn22bp@41511b94f9b5 → after incident\_version:164/3401d2qn22bp@6f178335cc14
- Change 4 of 9 for this incident

Incident page (full timeline): [INC20000294](https://rewindex.com/company/snowflake/incidents/3401d2qn22bp.md)
## What changed

**1. Added: Update** (identified) · 2026-10-20 07:49 UTC

```diff
+ Current status: Our monitoring has shown healthy service since 06:40 UTC October 20, 2026, but the affected availability zone remains unavailable at our third-party cloud platform provider. We've stopped new workloads from being placed in that zone and paused routine software updates in the region as a precaution. We're continuing to coordinate with the provider to restore the affected infrastructure and to develop and implement a fix. We'll provide another update within 2 hours. Customer experience: We're seeing recovery of the affected services as of 6:40 UTC. Customers hosted in the specified region may have been unable to access or use multiple Snowflake services and features, including Snowflake Postgres. Affected users may experience errors or failures when connecting to Snowflake Postgres instances, managing data, loading data, or using applications. ETA: An ETA isn't available yet. We'll provide one as soon as possible. Workaround: There are currently no available workarounds for this issue. Incident start time: 06:01 UTC October 20, 2026
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-20 06:34 UTC | [Critical incident: INC20000294](https://rewindex.com/change/i8341eaba453c49.md) | outage |
| 2026-10-20 07:23 UTC | [Incident updated: INC20000294](https://rewindex.com/change/r8bfe661b36051c.md) | Normal progress |
| 2026-10-20 07:33 UTC | [Incident silently edited: INC20000294](https://rewindex.com/change/rcdafebdfc6acc4.md) | Wording only |
| 2026-10-20 08:03 UTC | Incident updated: INC20000294 (this change) | Normal progress |
| 2026-10-20 09:13 UTC | [Incident silently edited: INC20000294](https://rewindex.com/change/rea278043bb2ab4.md) | Wording only |
| 2026-10-20 09:53 UTC | [Incident updated: INC20000294](https://rewindex.com/change/r699f1437a2ff3c.md) | Normal progress |
| 2026-10-20 12:43 UTC | [Incident updated: INC20000294](https://rewindex.com/change/r31aa659540273a.md) |  |
| 2026-10-20 14:43 UTC | [Incident updated: INC20000294](https://rewindex.com/change/r7ba644e4a820ce.md) |  |
| 2026-10-20 15:43 UTC | [Incident updated: INC20000294](https://rewindex.com/change/r38b340f359d055.md) |  |

Previous: [change](https://rewindex.com/change/rcdafebdfc6acc4.md) · Next: [change](https://rewindex.com/change/rea278043bb2ab4.md) · All Snowflake changes: [timeline](https://rewindex.com/company/snowflake/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/r1406ba61932e61 · Markdown: https://rewindex.com/change/r1406ba61932e61.md · JSON: https://rewindex.com/api/v1/changes/r1406ba61932e61 · Generated 2026-10-21T00:25:28.699Z