# Twilio: Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands

> Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands. Detected 2026-10-30 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r1372fe8ad330bc
Last updated: 2026-10-30T21:43:43Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-30 21:43 UTC · Detected: 2026-10-30 21:43 UTC
- [Source: https://status.twilio.com/incidents/hg324w48z9b9](https://status.twilio.com/incidents/hg324w48z9b9)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/hg324w48z9b9@7aad9c03fc86 → after incident\_version:125/hg324w48z9b9@d4db6fe43e9d
- Change 5 of 8 for this incident

Incident page (full timeline): [Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/company/twilio/incidents/hg324w48z9b9.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ monitoring
```

**2. Added: Update** (identified) · 2026-10-30 21:40 UTC

```diff
+ Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and increased latency for Lookup API transactions on KPN in Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

**3. Added: Update** (monitoring) · 2026-10-30 21:40 UTC

```diff
+ We have observed the recovery in API transactions for Silent Network Authentication (SNA) and Lookup API transactions involving KPN in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-30 17:33 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects on KPN in Netherlands](https://rewindex.com/change/reb66efcdb094d6.md) | Normal progress |
| 2026-10-30 18:23 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r19e199dde4bd0d.md) | Normal progress |
| 2026-10-30 19:33 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r8c846a96600752.md) | Normal progress |
| 2026-10-30 20:43 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r54adafe7cd7cc0.md) | Normal progress |
| 2026-10-30 21:43 UTC | Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands (this change) | Normal progress |
| 2026-10-30 23:43 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r65d3489aee41b0.md) | Normal progress |
| 2026-10-31 03:43 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r931f88786b78a1.md) | Normal progress |
| 2026-10-31 04:43 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r073c866de0e63c.md) | Normal progress |

Previous: [change](https://rewindex.com/change/r54adafe7cd7cc0.md) · Next: [change](https://rewindex.com/change/r65d3489aee41b0.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r1372fe8ad330bc · Markdown: https://rewindex.com/change/r1372fe8ad330bc.md · JSON: https://rewindex.com/api/v1/changes/r1372fe8ad330bc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-31T12:11:34.068Z