# Wix: Incident updated: RESOLVED: Issue Affecting Multiple Services

> Incident updated: RESOLVED: Issue Affecting Multiple Services. Detected 2026-11-09 by Rewindex: what changed on Wix’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r135d233064d740
Last updated: 2026-11-09T16:03:50Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-11-09 16:03 UTC · Detected: 2026-11-09 16:03 UTC
- [Source: https://status.wix.com/incidents/wq2vdmct9yrt](https://status.wix.com/incidents/wq2vdmct9yrt)
- [Company: Wix](https://rewindex.com/company/wix.md)
- Versions: before incident\_version:267/wq2vdmct9yrt@c3e57d86184c → after incident\_version:267/wq2vdmct9yrt@aaaaac63709f
- Change 3 of 3 for this incident

Incident page (full timeline): [RESOLVED: Issue Affecting Multiple Services](https://rewindex.com/company/wix/incidents/wq2vdmct9yrt.md)
## What changed

**1. Changed: Status**

```diff
- resolved
+ postmortem
```

**2. Added: Update** (postmortem) · 2026-11-09 16:02 UTC

```diff
+ On November 4, between 2:41 PM and 2:55 PM UTC, some users had trouble loading the Wix Editors and Dashboard, logging in, and creating new sites. In the same window, a small share of live site views (under 5%) failed to load while most live sites kept loading normally. Some site visitors could not complete purchases or bookings. Service was fully restored by 2:55 PM UTC. A recent update to one of our internal platform services sent a burst of very large requests to a database used by different critical services. The database was overloaded and became unavailable, and the services that depend on it returned errors. We traced the load to the update and reverted it within minutes. Our database engineering team then restored the database, and we added extra capacity as a precaution. Following this incident, we fixed the update that was the source of the issue: it now requests only the data it needs and limits how many requests run at once. We are also ensuring a smaller potential blast radius as fewer critical services will depend on a single database and working on strengthening the resilience of live sites so all sites continue loading even when an internal service they depend on is unavailable.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-04 14:59 UTC | [Major incident: Issue Affecting Multiple Services](https://rewindex.com/change/i11c3bd443f72f4.md) | outage |
| 2026-11-04 15:13 UTC | [Incident updated: RESOLVED: Issue Affecting Multiple Services](https://rewindex.com/change/r78eb121bb1343d.md) | Normal progress |
| 2026-11-09 16:03 UTC | Incident updated: RESOLVED: Issue Affecting Multiple Services (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/r78eb121bb1343d.md) · All Wix changes: [timeline](https://rewindex.com/company/wix/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: RESOLVED: Issue Affecting Multiple Services on Wix’s status page, changed 2026-11-09 16:03 UTC (change 3 of 3).

- Canonical URL: https://rewindex.com/change/r135d233064d740
- Citation: Wix, “Incident updated: RESOLVED: Issue Affecting Multiple Services” (2026-11-09 16:03 UTC). Archived by Rewindex: https://rewindex.com/change/r135d233064d740 (CC BY 4.0).
- Markdown link: `[Wix: Incident updated: RESOLVED: Issue Affecting Multiple Services (2026-11-09)](https://rewindex.com/change/r135d233064d740)`


---
Canonical: https://rewindex.com/change/r135d233064d740 · Markdown: https://rewindex.com/change/r135d233064d740.md · JSON: https://rewindex.com/api/v1/changes/r135d233064d740 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T04:22:32.294Z