# Twilio: Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-23 14:33 UTC · Detected: 2026-10-23 14:33 UTC
- [Source: https://status.twilio.com/incidents/9yvj91cv68qy](https://status.twilio.com/incidents/9yvj91cv68qy)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/9yvj91cv68qy@da40ea7a797e → after incident\_version:125/9yvj91cv68qy@e0243b20c22d
- Change 4 of 6 for this incident

Incident page (full timeline): [SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/company/twilio/incidents/9yvj91cv68qy.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ monitoring
```

**2. Added: Update** (identified) · 2026-10-23 14:23 UTC

```diff
+ Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

**3. Added: Update** (monitoring) · 2026-10-23 14:24 UTC

```diff
+ We have observed a recovery in SMS delivery from Twilio to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 05:04 UTC | [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r35fa04ede7416a.md) | Normal progress |
| 2026-10-23 07:04 UTC | [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r8d9c1cf7d9ac67.md) | Normal progress |
| 2026-10-23 11:13 UTC | [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r2da84dd0b11985.md) | Normal progress |
| 2026-10-23 14:33 UTC | Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil (this change) | Normal progress |
| 2026-10-23 16:34 UTC | [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/rb5b416c02f7e6e.md) | Normal progress |
| 2026-10-23 19:33 UTC | [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r4003959fa8b765.md) | Normal progress |

Previous: [change](https://rewindex.com/change/r2da84dd0b11985.md) · Next: [change](https://rewindex.com/change/rb5b416c02f7e6e.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
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Canonical: https://rewindex.com/change/r0e4a69db079f21 · Markdown: https://rewindex.com/change/r0e4a69db079f21.md · JSON: https://rewindex.com/api/v1/changes/r0e4a69db079f21 · Generated 2026-10-24T12:02:38.870Z