# Salesforce: Incident updated: Feature Perf Degradation: Agentforce, Core Service

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-21 03:33 UTC · Detected: 2026-10-21 03:33 UTC
- [Source: https://status.salesforce.com/incidents/20004506](https://status.salesforce.com/incidents/20004506)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before incident\_version:130/20004506@c57a94c58938 → after incident\_version:130/20004506@30798160bb4a
- Change 1 of 1 for this incident

Incident page (full timeline): [Feature Perf Degradation: Agentforce, Core Service](https://rewindex.com/company/salesforce/incidents/20004506.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-10-21 02:07 UTC
```

**3. Added: Update** (update) · 2026-10-21 03:11 UTC

```diff
+ We're aware of an issue impacting Agentforce Coworker. A subset of customers may experience intermittent request failures, and conversations may stop partway through an answer without an error message. We engaged the third-party service provider, and we're seeing error rates decrease. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
```

**4. Added: Update** (update) · 2026-10-21 03:25 UTC

```diff
+ Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
```

**5. Added: Update** (update) · 2026-10-21 03:30 UTC

```diff
+ Agentforce Coworker is now operating at normal service levels. Requests are completing successfully again. Error rates returned to normal after a third-party service provider recovered their services. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-21 03:33 UTC | Incident updated: Feature Perf Degradation: Agentforce, Core Service (this change) | Normal progress |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r088dda9c037e20 · Markdown: https://rewindex.com/change/r088dda9c037e20.md · JSON: https://rewindex.com/api/v1/changes/r088dda9c037e20 · Generated 2026-10-22T01:29:46.533Z