# Dashlane: Incident updated: Slowness when using the Dashlane apps or not able to Login

> Incident updated: Slowness when using the Dashlane apps or not able to Login. Detected 2026-10-27 by Rewindex: what changed on Dashlane’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r06a92796d248ae
Last updated: 2026-10-27T13:03:57Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-27 13:03 UTC · Detected: 2026-10-27 13:03 UTC
- [Source: https://status.dashlane.com/pages/incident/5aabcb89fccc4b04d3774443/6ae07b24ab895c05f8cfeca9](https://status.dashlane.com/pages/incident/5aabcb89fccc4b04d3774443/6ae07b24ab895c05f8cfeca9)
- [Company: Dashlane](https://rewindex.com/company/dashlane.md)
- Versions: before incident\_version:307/6ae07b24ab895c05f8cfeca9@504505badbdd → after incident\_version:307/6ae07b24ab895c05f8cfeca9@6547578f10c2
- Change 3 of 6 for this incident

Incident page (full timeline): [Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/company/dashlane/incidents/6ae07b24ab895c05f8cfeca9.md)
## What changed

**1. Changed: Status**

```diff
- monitoring
+ investigating
```

**2. Added: Update** (investigating) · 2026-10-27 12:56 UTC

```diff
+ Following our earlier service disruption, a subset of customers are reporting an unexpected error message when logging in. Our team is currently investigating and working to surpass the situation. Thank you for your understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-27 10:21 UTC | [Critical incident: Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/change/i183e0a09b446d6.md) | outage |
| 2026-10-27 10:33 UTC | [Incident updated: Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/change/ra3c944bd843534.md) | Normal progress |
| 2026-10-27 13:03 UTC | Incident updated: Slowness when using the Dashlane apps or not able to Login (this change) | Normal progress |
| 2026-10-27 14:53 UTC | [Incident updated: Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/change/r37ead98a1c5e2a.md) | Normal progress |
| 2026-10-27 15:43 UTC | [Incident updated: Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/change/rcd2c43a1471df2.md) | Normal progress |
| 2026-10-27 17:43 UTC | [Incident updated: Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/change/r6d615385f2466d.md) | Normal progress |

Previous: [change](https://rewindex.com/change/ra3c944bd843534.md) · Next: [change](https://rewindex.com/change/r37ead98a1c5e2a.md) · All Dashlane changes: [timeline](https://rewindex.com/company/dashlane/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Slowness when using the Dashlane apps or not able to Login on Dashlane’s status page, changed 2026-10-27 13:03 UTC (change 3 of 6).

- Canonical URL: https://rewindex.com/change/r06a92796d248ae
- Citation: Dashlane, “Incident updated: Slowness when using the Dashlane apps or not able to Login” (2026-10-27 13:03 UTC). Archived by Rewindex: https://rewindex.com/change/r06a92796d248ae (CC BY 4.0).
- Markdown link: `[Dashlane: Incident updated: Slowness when using the Dashlane apps or not able to Login (2026-10-27)](https://rewindex.com/change/r06a92796d248ae)`


---
Canonical: https://rewindex.com/change/r06a92796d248ae · Markdown: https://rewindex.com/change/r06a92796d248ae.md · JSON: https://rewindex.com/api/v1/changes/r06a92796d248ae · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:04:03.836Z