# Twilio: Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil

> Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil. Detected 2026-10-20 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r065f8b40aa7cee
Last updated: 2026-10-20T10:13:14Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-20 10:13 UTC · Detected: 2026-10-20 10:13 UTC
- [Source: https://stspg.io/5x8jhfr1f2sy](https://stspg.io/5x8jhfr1f2sy)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/h7pykppyzdbd@7e5129dcf83d → after incident\_version:125/h7pykppyzdbd@1afb2c351f49
- Change 6 of 7 for this incident

Incident page (full timeline): [SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/company/twilio/incidents/h7pykppyzdbd.md)
## What changed

**1. Added: Update** (identified) · 2026-10-20 10:07 UTC

```diff
+ Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-19 02:53 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r033ad2c44a20bd.md) | Normal progress |
| 2026-10-19 03:53 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/raf2b469ffc1b5c.md) | Normal progress |
| 2026-10-19 05:53 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/rb4ff765ed41017.md) | Normal progress |
| 2026-10-19 10:03 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r479788088b67ea.md) | Normal progress |
| 2026-10-19 18:03 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/rb7c9e19a3694e2.md) | Normal progress |
| 2026-10-20 10:13 UTC | Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil (this change) | Normal progress |
| 2026-10-20 20:13 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r9be33d974d270f.md) | Normal progress |

Previous: [change](https://rewindex.com/change/rb7c9e19a3694e2.md) · Next: [change](https://rewindex.com/change/r9be33d974d270f.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil on Twilio’s status page, changed 2026-10-20 10:13 UTC (change 6 of 7).

- Canonical URL: https://rewindex.com/change/r065f8b40aa7cee
- Citation: Twilio, “Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil” (2026-10-20 10:13 UTC). Archived by Rewindex: https://rewindex.com/change/r065f8b40aa7cee (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil (2026-10-20)](https://rewindex.com/change/r065f8b40aa7cee)`


---
Canonical: https://rewindex.com/change/r065f8b40aa7cee · Markdown: https://rewindex.com/change/r065f8b40aa7cee.md · JSON: https://rewindex.com/api/v1/changes/r065f8b40aa7cee · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T04:59:32.131Z