# Salesforce: Incident silently edited: Service Disruption: Core Service

> Salesforce edited its 10-30 22:58 UTC Core Service disruption update: a routing change removing the affected network path passed testing without disrupting connectivity, but production rollout was still pending. A sign-in issue continued to limit internal cloud management console access needed for m

Canonical: https://rewindex.com/change/r057d29e2207fa3
Last updated: 2026-10-31T00:03:00Z

**Summary:** Salesforce edited its 10-30 22:58 UTC Core Service disruption update: a routing change removing the affected network path passed testing without disrupting connectivity, but production rollout was still pending. A sign-in issue continued to limit internal cloud management console access needed for mitigation; service restoration was not confirmed. _(machine-written, sol)_
- Kind: Silent edit · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-31 00:03 UTC · Detected: 2026-10-31 00:03 UTC
- [Source: https://status.salesforce.com/incidents/20004549](https://status.salesforce.com/incidents/20004549)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before incident\_version:130/20004549@1508855843c3 → after incident\_version:130/20004549@0c4515d73215
- Change 5 of 6 for this incident

Incident page (full timeline): [Service Disruption: Core Service](https://rewindex.com/company/salesforce/incidents/20004549.md)
## What changed

**1. Changed: Update** (update) · 2026-10-30 22:58 UTC

```diff
- We’ve confirmed that some traffic is being routed through a newly added network path before its addresses are authorized by dependent services. Requests using this path may time out or fail intermittently. Teams are working with our third-party service provider and internal access teams to restore administrative console access needed for mitigation. Once access is available, Engineering plans to remove the affected route in a test environment, validate that connectivity recovers, and then apply the change to production. Alternative mitigations include potentially disabling the new proxy cluster or completing the required network permissions. We'll provide an update in 60 minutes or sooner if additional information becomes available.
+ We've successfully applied a routing change in a test environment to remove the affected network path, and confirmed it did not disrupt connectivity. Teams are now gaining access to the production environment to apply the same change. We're also working to resolve a sign-in issue that is limiting internal access to the cloud management console needed for mitigation. We'll provide our next update upon a significant development.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-29 22:47 UTC | [Major incident: Service Disruption: Core Service](https://rewindex.com/change/i0029bacf913534.md) | outage |
| 2026-10-30 22:03 UTC | [Incident updated: Service Disruption: Core Service](https://rewindex.com/change/rebbf9e00b4cb48.md) | Normal progress |
| 2026-10-30 22:33 UTC | [Incident updated: Service Disruption: Core Service](https://rewindex.com/change/r25356140465d24.md) | Normal progress |
| 2026-10-30 23:03 UTC | [Incident updated: Service Disruption: Core Service](https://rewindex.com/change/r996a406557a947.md) | Normal progress |
| 2026-10-31 00:03 UTC | Incident silently edited: Service Disruption: Core Service (this change) | Normal progress |
| 2026-10-31 07:03 UTC | [Incident updated: Service Disruption: Core Service](https://rewindex.com/change/r0e58b0c62de5e9.md) | Normal progress |

Previous: [change](https://rewindex.com/change/r996a406557a947.md) · Next: [change](https://rewindex.com/change/r0e58b0c62de5e9.md) · All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r057d29e2207fa3 · Markdown: https://rewindex.com/change/r057d29e2207fa3.md · JSON: https://rewindex.com/api/v1/changes/r057d29e2207fa3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-01T12:00:29.001Z