# Twilio: Incident updated: Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia

> Incident updated: Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia. Detected 2026-11-06 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r05356d72de2e16
Last updated: 2026-11-06T15:54:03Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-11-06 15:54 UTC · Detected: 2026-11-06 15:54 UTC
- [Source: https://status.twilio.com/incidents/k837lh2xzwh0](https://status.twilio.com/incidents/k837lh2xzwh0)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/k837lh2xzwh0@5289fa25084e → after incident\_version:125/k837lh2xzwh0@ac9951ff8f87
- Change 1 of 1 for this incident

Incident page (full timeline): [Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia](https://rewindex.com/company/twilio/incidents/k837lh2xzwh0.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-11-06 15:49 UTC
```

**3. Added: Update** (monitoring) · 2026-11-06 15:48 UTC

```diff
+ We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
```

**4. Added: Update** (resolved) · 2026-11-06 15:49 UTC

```diff
+ The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia are operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-06 15:54 UTC | Incident updated: Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia (this change) |  |

All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia on Twilio’s status page, changed 2026-11-06 15:54 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/r05356d72de2e16
- Citation: Twilio, “Incident updated: Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia” (2026-11-06 15:54 UTC). Archived by Rewindex: https://rewindex.com/change/r05356d72de2e16 (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia (2026-11-06)](https://rewindex.com/change/r05356d72de2e16)`


---
Canonical: https://rewindex.com/change/r05356d72de2e16 · Markdown: https://rewindex.com/change/r05356d72de2e16.md · JSON: https://rewindex.com/api/v1/changes/r05356d72de2e16 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-06T16:38:33.674Z