# Xero: Terms (legal) page changed

> Xero added identity verification requirements allowing activation refusal, access restrictions or termination if checks cannot be completed satisfactorily. Tax-rate changes can affect the next billing period without prior notice, and third-party subscribers may receive price-change notices through p

Canonical: https://rewindex.com/change/p7964
Last updated: 2026-10-26T08:46:12Z

**Summary:** Xero added identity verification requirements allowing activation refusal, access restrictions or termination if checks cannot be completed satisfactorily. Tax-rate changes can affect the next billing period without prior notice, and third-party subscribers may receive price-change notices through platform processes. Updates apply immediately to new customers and from \<date\> to current customers. _(machine-written, sol)_
- Kind: Terms of service · Label: Changed (not classified) (rule)
- Changed: 2026-10-26 08:46 UTC · Detected: 2026-10-26 08:46 UTC
- [Source: https://xero.com/terms](https://xero.com/terms)
- [Company: Xero](https://rewindex.com/company/xero.md)
- Versions: before page\_version:2628 → after page\_version:7964
- Change 2 of 5 for this page

## What changed

**1. Added**

```diff
  …Terms of use | Xero US
+ Get 90% off your plan for your first 6 months Offer ends ‹date› . Terms apply. Buy now 0 8 Days 1 1 Hours 0 8 Mins 0 6 Secs
  Pricing Features Popular features Accounting Software Manage all…
```

**2. Changed**

```diff
  …Last updated on ‹date› . The updates include
- a new Connected Platforms section.
+ the introduction of customer identity verification, updates to our dispute resolution process for customers in the United States, updates to section 31 and to the price change notification and cancellation processes for subscribers who subscribe to Xero via a third party platform. The updates are effective immediately for new customers, and from ‹date› for current customers.
  Download current PDF | See archived versions Joining…
```

**3. Changed**

```diff
  …edition of the Xero product you’re using. Section
- 77
+ 79
  shows which Xero entity you contract with. 2.…
```

**4. Changed**

```diff
  …you agree to follow the rules in section
- 54.
+ 56.
  Please read them and make sure you understand…
```

**5. Added**

```diff
  …generally, check out the security section below. 12.
+ Verifying who you are and who you do business with: To help protect our services (and services offered to you by our partners) from fraud and to meet obligations under sanctions, anti-money laundering and other regulatory requirements, we may ask you to provide information that we reasonably require to verify your identity and the identity of your business. To do this, we may ask you to provide things like government-issued identification documents and a biometric facial scan so we can confirm the document belongs to you. Where these checks are required, we will use trusted third-party verification partners to help complete them, and we’ll handle any personal data you give us
  in line with our privacy notice . Your…
```

**6. Added**

```diff
  …give us in line with our privacy notice
+ . Your right to use these services depends on completing these checks to our reasonable satisfaction. We’ll give you a reasonable time to complete the checks, but if we can’t verify you, or you choose not to provide the information we ask for within that time, we may decline to activate your subscription or restrict or terminate access to some or all of our services. We’ll let you know if we do this, unless we’re prevented from telling you by law. 13.
  When we introduce new or revised services: Since…
```

**7. Changed**

```diff
  …terms are before you start using those services.
- 13.
+ 14.
  What we own: We own everything we’ve put…
```

**8. Changed**

```diff
  …enrolled with a connected platform - see section
- 38 instead. 14.
+ 40 instead. 15.
  Free periods: When you first sign up, you…
```

**9. Changed**

```diff
  …but features in the trial edition are limited.
- 15.
+ 16.
  Xero pricing plans: Your use of our services…
```

**10. Changed**

```diff
  …retrospectively. If we make changes and you’re a
- subscriber,
+ subscriber and you have subscribed directly to Xero via xero.com
  we’ll make every effort to let you know…
```

**11. Changed**

```diff
  …let you know (take a look at section
- 74
+ 76
  to see how and when we’ll notify you)…
```

**12. Changed**

```diff
  …76 to see how and when we’ll notify
- you).
+ you) or, if you have subscribed via a third party platform (such as an app store or reseller), then you may be notified by Xero or through the standard processes used by the third party platform.
  Check out how to change pricing plans on…
```

**13. Changed**

```diff
  …and GST), as reflected in the pricing plan.
- 16.
+ 17.
  Taxes for your use of our services: You’re…
```

**14. Changed**

```diff
  …us must be accurate for tax residency purposes.
- 17.
+ If the tax rate changes, we will adjust the tax amount charged on your next billing period without prior notice. 18.
  Additional services: Depending on where you’re based and…
```

**15. Changed**

```diff
  …no separate terms, then these terms will apply.
- 18.
+ 19.
  Importance of timely payments: In order to continue…
```

**16. Changed**

```diff
  …information about how we deal with personal data.
- 19.
+ 20.
  Use of data: When you enter or upload…
```

**17. Changed**

```diff
  …and partners to enable and support such purposes.
- 20.
+ 21.
  Use of your own personal data: We respect…
```

**18. Changed**

```diff
  …into Xero, like your name and email address.
- 21.
+ 22.
  Use of personal data we process on your…
```

**19. Changed**

```diff
  …personal data of your customers, suppliers and employees).
- 22.
+ 23.
  Anonymised statistical data: When you use our services,…
```

**20. Changed**

```diff
  …and for other uses we communicate to you.
- 23.
+ 24.
  Security incident notifications: Our data processing terms set…
```

**21. Changed**

```diff
  …expect that you’ll do the same for ours.
- 24.
+ 25.
  Keeping it confidential: While using our services, you…
```

**22. Changed**

```diff
  …offer added security features such as multi-factor authentication.
- 25.
+ 26.
  Security safeguards: We’ve invested in technical, physical and…
```

**23. Changed**

```diff
  …verify that access was by an authorized user.
- 26.
+ 27.
  Account security features: We may introduce security features…
```

**24. Changed**

```diff
  …encourage you to use all optional security features.
- 27.
+ 28.
  Playing your part to secure your data: You…
```

**25. Added**

```diff
  …bank account details. More information on how to
+ help
  keep your data secure is available in our…
```

**26. Changed**

```diff
  …small business guides and on Xero Central .
- 48.
+ 29. Keeping our checks up to date: From time to time we may review your account and ask you for updated information we reasonably require to verify your identity and the identity of your business as per section 12 - for example, if your business structure changes or there’s a change in ownership. We also use automated systems to assess the risk of fraud, sanctions exposure or other regulatory non-compliance on your account on an ongoing basis. If those systems flag a potential risk, we may ask you for information we reasonably require to assess that risk, and we may suspend your access or limit certain features (such as payment features) while we look into it. We’ll give you a reasonable time to provide any information we ask for under this section. If you don’t provide the requested information within a reasonable time or if you fail to satisfy our checks, we may suspend or terminate your access to some or all of our services. We’ll let you know if we do this, unless we’re prevented from telling you by law.
  Apps and third-party products To help make your…
```

**27. Changed**

```diff
  …by trusted partners through the Xero App Store.
- 28.
+ 30.
  Other services: Some of our services, such as…
```

**28. Removed**

```diff
  …Xero’s additional terms for account information services apply.
- 30.
  Third-party products: Along with the use of our…
```

**29. Changed**

```diff
  …use of the XE Currency Data Feed service.
- 29. Yodlee and bank feeds: Your use of automated bank account feeds enabled by Yodlee from within our services is subject to separate Yodlee terms .
+ 31. Bank feeds: You may be able to securely connect your bank or credit union to Xero directly so that your transactions can feed directly into Xero.
  You can learn more about bank feeds on…
```

**30. Changed**

```diff
  …services apply. If your bank or credit union
- connects to Xero directly, you may use those feeds instead of Yodlee.
+ does not connect to Xero directly, then you may be able to use automated bank feeds enabled by aggregators, like Yodlee or Flinks. These bank feeds are subject to our privacy notice and data processing terms , and, in the case of Yodlee, the Fastlink Terms of Service (which sets out how Yodlee collects, uses, stores, and handles your data). When you request data through a bank feed enabled by an aggregator, the aggregator collects that data and provides it to us. The aggregator acts on our behalf in this process, which means we share your data with the aggregator as one of our service providers. Any data provided through these automated bank account feeds is not an official record of your account. If you use these services, you provide log-in credentials to your accounts at your own risk. If
  allowed by the laws in the country where…
```

**31. Added**

```diff
  …country where we provide our services to you,
+ the data source (your bank or credit union), our connected aggregators (and any third parties that interact with your log-in credentials or account data in connection with that bank feed) disclaim all liability for any loss, theft, compromise, or misuse whatsoever in connection with their service (including negligence) and make no warranties of any kind related to the data provided by their service - whether express, implied, statutory, or otherwise. 32.
  Third-party products: Along with the use of our…
```

**32. Changed**

```diff
  …fees in addition to what you pay us.
- 31.
+ 33.
  Xero App Store: Depending on your region, you…
```

**33. Changed**

```diff
  …manage your connected apps , on Xero Central.
- 32.
+ 34.
  Third-party terms and descriptions: Third-party products are subject…
```

**34. Changed**

```diff
  …endorse or assume any responsibility for third-party products.
- 33.
+ 35.
  Use of your data to connect you to…
```

**35. Changed**

```diff
  …line with our privacy notice and these terms.
- 34.
+ 36.
  Payments to Xero: Just so you know, some…
```

**36. Changed**

```diff
  …services through that platform, this section also applies.
- 35.
+ 37.
  Connected platforms: A connected platform is a third-party…
```

**37. Changed**

```diff
  …through a third party platform (like an app
- store)
+ store or reseller)
  but you log in and use Xero directly…
```

**38. Changed**

```diff
  …Xero directly (on xero.com or a Xero app).
- 36.
+ 38.
  Services via a connected platform: Our services might…
```

**39. Changed**

```diff
  …accessing and using our services through its platform.
- 37.
+ 39.
  Xero’s terms apply to you: These terms generally…
```

**40. Changed**

```diff
  …terminate your access under our terms of use.
- 38.
+ 40.
  Connected platform pricing: If you access our services…
```

**41. Changed**

```diff
  …responsible for fees set by a connected platform.
- 39.
+ 41.
  Connected platform authorizations: You consent to the connected…
```

**42. Changed**

```diff
  …the extent permitted under the connected platform terms).
- 40.
+ 42.
  Use of data: While using our services via…
```

**43. Changed**

```diff
  …Xero or the connected platform for these purposes.
- 41.
+ 43.
  No responsibility for connected platforms: A connected platform…
```

**44. Changed**

```diff
  …failure to comply with its connected platform terms.
- 42.
+ 44.
  Retention of your data: If you cancel your…
```

**45. Changed**

```diff
  …loss, so backing up your data is important.
- 43.
+ 45.
  Availability: We strive to maintain the availability of…
```

**46. Changed**

```diff
  …notify you in advance but can’t guarantee it.
- 44.
+ 46.
  Access issues: You know how the internet works…
```

**47. Changed**

```diff
  …for any number of reasons, at any time.
- 45.
+ 47.
  Data loss: Data loss is an unavoidable risk…
```

**48. Changed**

```diff
  …your data other than in accordance with section
- 63 of these terms. 46.
+ 65 of these terms. 48.
  Compensation for downtime: If you ask us, we…
```

**49. Changed**

```diff
  …failing, being delayed or becoming unavailable (read section
- 66
+ 68
  to learn more about this), your use of…
```

**50. Changed**

```diff
  …connections or other infrastructure. As a reminder, section
- 63 also applies. 47.
+ 65 also applies. 49.
  Problems and support: If you have a problem,…
```

**51. Added**

```diff
  …of any support article on Xero Central .
+ 50.
  Modifications: We frequently release new updates, modifications and…
```

**52. Changed**

```diff
  …services. Much of it will be common sense.
- 49.
+ 51.
  Feedback: We love your feedback and may use…
```

**53. Changed**

```diff
  …your feedback and may use it without restriction.
- 50.
+ 52.
  Help using our services: We provide a lot…
```

**54. Changed**

```diff
  …use our services only for lawful business purposes.
- 51.
+ 53.
  Engaging with our community platforms: We have platforms…
```

**55. Changed**

```diff
  …take a look at our community guidelines .
- 52.
+ 54.
  Responsible use of our services: We strive to…
```

**56. Changed**

```diff
  …or suspend your subscription in accordance with section
- 58. 53.
+ 60. 55.
  Beta or early access services: Occasionally we may…
```

**57. Changed**

```diff
  …notify you if the service is released commercially.
- 54.
+ 56.
  While we can’t cover everything here, we do…
```

**58. Changed**

```diff
  …terminate your subscription immediately in accordance with section
- 58.
+ 60.
  If your subscription is terminated, no refund is…
```

**59. Changed**

```diff
  …for services that have been provided to you.
- 55.
+ 57.
  Subscription period: Your subscription continues for the period…
```

**60. Changed**

```diff
  …covered by the subscription fee paid or payable.
- 56.
+ 58.
  Automatic renewal: At the end of each billing…
```

_Showing 60 of 95 changed blocks. 1 noise-only block(s) hidden (dates, counters, testimonials, tokens)._

## History of this page

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-19 08:44 UTC | [Terms (legal) page changed](https://rewindex.com/change/p2628.md) | Changed (not classified) |
| 2026-10-26 08:46 UTC | Terms (legal) page changed (this change) | Changed (not classified) |
| 2026-10-27 08:44 UTC | [Terms (legal) page changed](https://rewindex.com/change/p8788.md) | Changed (not classified) |
| 2026-10-29 08:44 UTC | [Terms (legal) page changed](https://rewindex.com/change/p10385.md) | Changed (not classified) |
| 2026-11-03 08:45 UTC | [Terms (legal) page changed](https://rewindex.com/change/p13726.md) | Changed (not classified) |

Previous: [change](https://rewindex.com/change/p2628.md) · Next: [change](https://rewindex.com/change/p8788.md) · All Xero changes: [timeline](https://rewindex.com/company/xero/changes.md)
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## Cite this

Terms (legal) page changed on Xero’s Terms (legal) page, changed 2026-10-26 08:46 UTC (change 2 of 5).

- Canonical URL: https://rewindex.com/change/p7964
- Citation: Xero, “Terms (legal) page changed” (2026-10-26 08:46 UTC). Archived by Rewindex: https://rewindex.com/change/p7964 (CC BY 4.0).
- Markdown link: `[Xero: Terms (legal) page changed (2026-10-26)](https://rewindex.com/change/p7964)`


---
Canonical: https://rewindex.com/change/p7964 · Markdown: https://rewindex.com/change/p7964.md · JSON: https://rewindex.com/api/v1/changes/p7964 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:28:06.595Z