# Deepgram: Privacy (legal) page changed

> Deepgram revised its Privacy Notice to explicitly exclude customer-controlled processing and recommend consulting the respective customer’s notice. It also added descriptions of third-party and automatic information collection and stated that inquiry information is used to communicate with prospects

Canonical: https://rewindex.com/change/p10420
Last updated: 2026-10-29T08:45:26Z

**Summary:** Deepgram revised its Privacy Notice to explicitly exclude customer-controlled processing and recommend consulting the respective customer’s notice. It also added descriptions of third-party and automatic information collection and stated that inquiry information is used to communicate with prospects and schedule demos, clarifying how personal information is handled. _(machine-written, sol)_
- Kind: Privacy policy · Label: Changed (not classified) (rule)
- Changed: 2026-10-29 08:45 UTC · Detected: 2026-10-29 08:45 UTC
- [Source: https://deepgram.com/privacy](https://deepgram.com/privacy)
- [Company: Deepgram](https://rewindex.com/company/deepgram.md)
- Versions: before page\_version:9593 → after page\_version:10420
- Change 3 of 4 for this page

## What changed

**1. Changed**

```diff
  …" our " or " us "). Deepgram
- powers the voice economy with APIs for speech-to-text, text-to-speech, and voice agents built on complete, deep learning models designed to help companies get faster, more accurate transcription and natural, professional speech with real-time performance and domain-specific accuracy
+ offers Automatic Speech Recognition (ASR) with a complete, deep learning model that allows companies to get faster, more accurate transcription, resulting in more reliable data sets
  — on-prem or in the cloud. This Privacy…
```

**2. Added**

```diff
  …controller. This Privacy Notice does not apply to
+ such processing and we recommend you read the Privacy Notice of the respective customer if their processing concerns
  your personal information. For more information, please see…
```

**3. Changed**

```diff
  …your personal information. For more information, please see
- our Customer Data section of this Privacy Notice. 2. How We Collect Information We collect the following categories of
+ our  Customer Data  section of this Privacy Notice. 1. How we collect and use information We collect
  personal information in connection with your visits to…
```

**4. Changed**

```diff
  …with your visits to and use of the
- Services. Information That You Provide Us Directly Service Inquiries and Consultation Requests
+ Service. This collection includes information that you provide in connection with the Service, information from third parties, and information that is collected automatically such as through the use of cookies and other technologies. Information that you provide We may collect personal information from you. The categories of information we collect can include: Service inquiries and consultation requests
  . We collect personal information that you provide…
```

**5. Changed**

```diff
  …that you provide when you inquire about our
- Services
+ Service
  or schedule a demo. This information includes your…
```

**6. Changed**

```diff
  …provide, including your interests in relation to our
- Services or applicable business information. Sign-Up Information . When
+ Service or applicable business information. We use this information to communicate with you about your inquiry or interests, and schedule a demo of our Service. Registration information.  We collect personal and/or business
  information that you provide when you register for…
```

**7. Changed**

```diff
  …you register for an account to use our
- Services we collect account details.
+ Service, including the Deepgram platform.
  This information may include your name, email, and…
```

**8. Removed**

```diff
  …and any other information you choose to provide.
- Information We Collect Automatically Through Our Services Device & Connection Information . Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available about when and how you access, install, or use our Services, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, advertising identifiers, and mobile network information. Geolocation Data. We collect device location and approximate location derived from IP address. Troubleshooting Information . We may track how the Services run while you're using them. If something goes wrong, we may collect details like what caused the error, when it happened, what Services you were using, what the Services were doing at the time, and any content or messages sent during the error. Cookies & Similar Technology . We
  automatically collect certain types of usage information when…
```

**9. Removed**

```diff
  …through a variety of tracking technologies, including cookies,
- and similar technology like
  web beacons, embedded scripts, location-identifying technologies, file information,…
```

**10. Changed**

```diff
  …routing and account number, wire transfer information details).
- We use third party payment providers, including Stripe, to process payments made to us, which means that your payment method information is processed by the third-party provider and we do not retain it ourselves and are not responsible for the third-party provider’s use of your personal information. To view Stripe’s privacy policy, please click here . Communications & Feedback . If you contact us, provide us feedback, or otherwise communicate with us,
+ Please note that we use third party payment processors, including Stripe, to process credit card payments made to us. As such, we do not retain any personally identifiable financial information in connection with credit card payments, such as credit card numbers. Rather, all such information is provided directly by you to our third-party processor. The payment processor’s use of your personal information is governed by their privacy notice. To view Stripe’s privacy policy, please  click here . Communications. If you communicate with us through any paper or electronic form,
  we may collect your name, email address, mailing…
```

**11. Changed**

```diff
  …phone number, or any other personal information you
- provide.
+ choose to provide to us. We use this information to investigate and respond to your inquiries, and to communicate with you, to enhance the services we offer to our users and to manage and grow our organization. If you register for our newsletters or updates, we may communicate with you by email. To unsubscribe from promotional messages, please follow the instructions within our messages and review the  Control Over Your Information  section below. Marketing emails.
  If you sign up to receive news or…
```

**12. Changed**

```diff
  …Marketing emails. If you sign up to receive
- newsletters
+ news
  or alerts from us, we collect your email…
```

**13. Changed**

```diff
  …news or alerts from us, we collect your
- email, applicable interests,
+ email and applicable interests
  and communication preferences in order to send you…
```

**14. Changed**

```diff
  …order to send you regular updates about the
- Services. Employment Applications .
+ Service. We use this information to manage our communications with you and send you
  information about products and services we think may…
```

**15. Changed**

```diff
  …provided at the bottom of the email communication.
- If you opt out, we may still send you certain transactional or relationship
+ Note that you cannot unsubscribe from certain services-related
  email communications (e.g., account verification, confirmations of transactions,…
```

**16. Changed**

```diff
  …email communications (e.g., account verification, confirmations of transactions,
- and other technical or legal notices). Model Training Opt-Out. We may use your Content to train and improve our models. With more data, our models get sharper at understanding how people actually talk — accents, dialects, slang, natural pauses, and rhythm. If you'd rather we not use your Content to improve our models, you can do the following: For our APIs, you may opt out of model training on a per-request basis by setting the applicable parameter in your request as described here . This opt-out applies to the individual request in which it is set, to give you more flexibility over how your Content is used. For Saga users, you can access opt-out choices in your settings. Once you opt out, any new Content that you submit won't be used to train our models. Cookies . We use Cookies as described in the Cookies & Similar Technology section above. You can usually adjust your browser settings
+ technical or legal notices). Employment applications.
  If you apply for employment, we collect your…
```

**17. Changed**

```diff
  …and any other information you choose to provide.
- Other Information You Provide . We collect other information that you provide to us, such as when you participate in our events or surveys. The information we collect depends on the context of that collection, but may include your name and contact information
+ We use the information provided to evaluate your candidacy for employment, to communicate with you during the application process and to facilitate the onboarding process. Information from third party sources We may receive personal information about you from our business partners and service providers and combine this information with other data we collect from you. The third parties may include website and service operators, payment processors, marketing partners, and shipping providers. The information may include contact information, demographic information, information about your communications and related activities, and information about your orders. We may use this information to administer and facilitate our services, your orders, and our marketing activities. Single sign-on.  We may use single sign-on (“ SSO “)
  to allow a user to authenticate their account…
```

**18. Changed**

```diff
  …authenticate their account using one set of login
- information. When you register or log in to our Services using your account with SSO, we
+ information, including through Google and GitHub. We
  will have access to certain information from those…
```

**19. Changed**

```diff
  …We will have access to certain information from
- the third parties operating that other account
+ those third parties
  in accordance with the authorization procedures determined by…
```

**20. Changed**

```diff
  …username, email address, language preference, and profile picture.
- In addition, if you connect another service, like an app, with our Saga app, we receive information from that service via its authorization procedures. Information from Third Parties . We also may collect information from sources such as publicly available databases, marketing partners, and third-party providers for purposes described in this policy, including for marketing purposes. Social Media . When you interact with us through various social media tools,
+ We use this information to operate, maintain, and provide to you
  the features and functionality of the Service. We…
```

**21. Changed**

```diff
  …to you the features and functionality of the
- Services, and identify and repair errors; For our operational and general business requirements, such as to administer the Services, conduct troubleshooting and diagnostic testing, and test and evaluate system features; To enhance quality and improve our Services, and develop new products and services (this includes using Content for AI model training unless you opt out, as described below ); To monitor and analyze trends, usage, and activities in connection with our products and services and other research purposes; and To customize your experience, and provide you with Services personalized to you. Communicate with You
+ Service. We may also send you service-related emails or messages (e.g., account verification, purchase confirmation, customer support, changes, or updates to features of the Site, technical and security notices). Social media.  When you interact with our Site through various social media,
  such as when you click on the social…
```

**22. Changed**

```diff
  …media icon on the Site, follow us on
- social media,
+ a social media Site,
  or post a comment to one of our…
```

**23. Changed**

```diff
  …our pages, we may receive information from the
- providers of that social media
+ social network
  such as your profile information, profile picture, gender,…
```

**24. Changed**

```diff
  …the social network to share with third parties.
- 3. How We Use Personal Information We use your personal information for the purposes below. Provide and Improve the Services To provide and maintain the Services, such as to create and administer your account, process payments,
+ The data we receive is dependent upon your privacy settings with the social network. We use this information to operate, maintain, and provide to you
  the features and functionality of the Service, as…
```

**25. Added**

```diff
  …to you the features and functionality of the
+ Service, as well as to communicate directly with you, such as to send you email messages about products and services that
  may be of interest to you. Information from…
```

**26. Changed**

```diff
  …We may obtain information from other sources, including
- business partners and service providers, and may also obtain information
+ through third-party information providers, our shareholders, customers, or
  through transactions such as mergers and acquisitions. We…
```

**27. Changed**

```diff
  …other information we collect from or about you.
- For example, we collect information from the following sources: Single Sign-On and Connected Apps . We may use single sign-on (“SSO“)
+ In these cases, our Privacy Notice governs the handling of the combined personal information. We use this information to operate, maintain, and provide to you
  the features and functionality of the Service, as…
```

**28. Added**

```diff
  …to you the features and functionality of the
+ Service, as well as to communicate directly with you, such as to send you email messages about products and services that
  may be of interest to you. Other uses…
```

**29. Added**

```diff
  …services that may be of interest to you.
+ Other uses of personal information In addition to the uses described above, we may collect and use personal information for the following purposes: For our business activities, including to operate and improve the Service, and to
  provide you with the features and functionality of…
```

**30. Added**

```diff
  …you with the features and functionality of the
+ Service;
  To communicate with you and respond to your…
```

**31. Changed**

```diff
  …your questions, contact you about changes to the
- Services, and communicate about your account and billing. Legal and Safety To protect our Services, our users, and the public, including to enforce our Terms of Service and other contracts, investigate and resolve disputes, address security issues, detect fraud and other illegal or malicious activity, and otherwise fulfill our legal obligations and protect our rights and interests as well as those of third parties; and To comply with contractual, financial, and legal obligations and requirements. Marketing and Advertising
+ Service, and communicate about account related matters; To authenticate your account credentials and identify you, as necessary to log you in and/or ensure the security of your account;
  For marketing and advertising purposes, such as to…
```

**32. Changed**

```diff
  …For marketing and advertising purposes, such as to
- send you updates and information about products we think may interest you or to provide you with news
+ market to you or offer you with information and updates on our products or services we think that you may be interested in, including to provide other news or information
  about Deepgram and our select partners; For analytics…
```

**33. Changed**

```diff
  …or information about Deepgram and our select partners;
- To target advertisements to you on third party platforms and websites (for more information, including how to opt out, see the Targeted Advertising and Analytics section below). These companies may use Cookies to collect information about your interaction over time across the Services, our communications, and other online services, and use that information to serve online ads that they think will interest you. We may also share information about our users with these companies to facilitate interest-based advertising to our or similar users (known as a “lookalike audience”) on other online platforms; and To facilitate events and welcome guests to our offices. We never use Content you submit to our Services to market or advertise to you. Recruiting and Employment We use information provided in the hiring process to evaluate your candidacy, communicate with you during the process, and facilitate onboarding if hired. Other Lawful Purposes
+ For analytics and research purposes; To enforce our contracts, including our  Terms of Service , to resolve disputes, to carry out our obligations and enforce our rights, and to protect our business interests and the interests and rights of third parties; To comply with contractual and legal obligations and requirements; Enable you to communicate and share files with users you designate;
  To fulfill any other purpose for which you…
```

**34. Removed**

```diff
  …at your direction, including as part of collaborations
- and integrations
  you choose to engage in through the Services,…
```

**35. Changed**

```diff
  …other purpose that you consent to. We may
- also use anonymized, aggregated, and/or de-identified data that cannot be reasonably linked to you for any purpose. Where we maintain or use such anonymized, aggregated, and/or de-identified data, we will continue to maintain and use that information only in anonymized, aggregated, or de-identified form and will not attempt to re-identify the information. 4. How We Disclose Personal Information We may disclose
+ use aggregated and/or de-identified data for any purpose. 2. Subprocessor list
  To view our current subprocessor list, please click…
```

**36. Changed**

```diff
  …subprocessors . This list may change over time.
- 11.
+ 3. How we use cookies and other tracking technology to collect information We, and our third-party partners,
  automatically collect certain types of usage information when…
```

**37. Changed**

```diff
  …technologies, file information, and similar technology (collectively, “
- Cookies ”).
+ tracking technologies ”). We, and our third-party partners, use tracking technologies to automatically collect usage and device information, such as: Information about your device and its software, such as your IP address, browser type, Internet service provider, device type/model/manufacturer, operating system, date and time stamp, and a unique ID that allows us to uniquely identify your browser or your account (including, for example, a persistent device identifier or an Ad ID), and other such information. We may also work with third-party partners to employ technologies, including the application of statistical modeling tools, which permit us to recognize and contact you across multiple devices. When you access our Sites from a mobile device, we may collect unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google AdID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g., latitude …
  We use the data collected through tracking technologies…
```

**38. Changed**

```diff
  …https://tools.google.com/dlpage/gaoptout . We use the data collected through
- Cookies to remember your information so you don’t have to re-enter it, provide you with a personalized experience, advertise products and services we think you may enjoy, and analyze and improve our Services to make them more useful to you. Information We Collect from Other Sources
+ tracking technologies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the Site; (b) provide custom, personalized content and information, including targeted content and advertising; (c) identify you across multiple devices; (d) provide and monitor the effectiveness of our services; (e) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our Site; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance our services. For more information on how manage your cookies preferences, please see  Cookies and other tracking technologies opt-out. We and our third-party partners may also use cookies and tracking technologies for advertising purposes. For more information about tracking technologies, including your choices regarding this technology, please see  Third-Party Tracking and Online Advertising  below. 4. How we share personal information We may share
  your personal information in the instances described below.…
```

**39. Changed**

```diff
  …your personal information in the instances described below.
- Affiliates . We may disclose personal information with our current or future affiliates. Business Partners and Service Providers . We may disclose your personal information to business partners and service providers, such as those that
+ For further information on your choices regarding your information, see  Control Over Your Information . We may share your personal information with third-party service providers or business partners who
  help us deliver or improve our Service or…
```

**40. Removed**

```diff
  …of time needed to fulfill our business purposes
- for which we originally collected it and for other business purposes explained in this Privacy Notice
  unless otherwise required or permitted by law. If…
```

**41. Changed**

```diff
  …any portion or combination of our products, services,
- businesses, and/or assets. With Your Consent . We may also share information
+ businesses and/or assets. Should such a transaction occur (whether a divestiture, merger, acquisition, bankruptcy, dissolution, reorganization, liquidation, or similar transaction or proceeding), we will use reasonable efforts to ensure that any transferred information is treated in a manner consistent with this Privacy Notice. With other third parties,
  with your consent or at your direction, including…
```

**42. Changed**

```diff
  …collaborations you choose to engage in through the
- Services, such as any LLMs used with our voice agent API. 5. Targeted Advertising and Analytics We engage partners to provide analytics services, serve advertisements, and perform related services for us. To do this, Deepgram and these partners use Cookies to collect information about you and your use of the Services, and other websites and online services including your device identifiers, IP address, web browser and mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and order information, and use this information to recognize you across multiple devices, remember your information so you don’t have to re-enter it every time you visit the Site, understand usage of our Services in order to improve them, customize your experience, and market services that we think you’ll enjoy including through targeted advertising. Depending on where you reside, you can opt out of ad targeting through Cookies on our website by following the prompts behind the Your Privacy Choices link in the site footer. Your opt-out choice will be linked to your browser only; therefore, you will need to renew your opt-out choice if you visit our website from a new device …
+ Service. If you provided a testimonial, including as part of a customer satisfaction survey, with your consent, we may post your testimonial on our Site. The testimonial, including your name, will be posted publicly and visible to any visitor of our Site. With others in an aggregated or otherwise anonymized form that does not reasonably identify you directly as an individual. 5. Control over your information Email communications.
  From time to time, we may send you…
```

**43. Changed**

```diff
  …may send you emails regarding updates to our
- Services, news about Deepgram, or
+ Service, products or services, notices about our organization, or information about products/services we offer (or promotional offers from third parties) that
  we think may be of interest to you.…
```

**44. Added**

```diff
  …provided at the bottom of the email communication.
+ Note that you cannot unsubscribe from certain services-related
  email communications (e.g., account verification, confirmations of transactions,…
```

**45. Added**

```diff
  …email communications (e.g., account verification, confirmations of transactions,
+ technical or legal notices). Modifying account information.
  If you have an account for our Service,…
```

**46. Changed**

```diff
  …information. If you have an account for our
- Services, you can access and/or correct certain profile
+ Service, you have the ability to modify certain
  information in your account (e.g., your contact information)…
```

**47. Changed**

```diff
  …page or a similar option provided on the
- Services. To request to access, correct, and/or delete other personal information about you, please email security@deepgram.com .
+ Service. If you have any questions about modifying or updating any information in your account, please contact us at the email or postal address provided below.
  Please note that Deepgram does not own or…
```

**48. Changed**

```diff
  …that Deepgram does not own or control the
- data provided to our Services
+ Customer Data uploaded to our Service
  by our customers and cannot modify or delete…
```

**49. Changed**

```diff
  …by our customers and cannot modify or delete
- data
+ Customer Data
  except at the request of our customer, or…
```

**50. Changed**

```diff
  …request of our customer, or as permitted by
- our Terms of Service. Email Marketing Communications .
+ our Terms of Service. 6. Third-party tracking and online advertising We may share, or we may permit third-party online advertising networks, social media companies, and other third-party services, to collect information about your use of our Site over time so that they may play or display ads that may be relevant to your interests on other websites or apps, or on other devices you may use. Typically, though not always, the information we share is provided through cookies or similar tracking technologies, which recognize the device you are using and collect information, including hashed data, clickstream information, browser type, time and date you visited the website and other information. This information is used to display targeted ads on or through our services or on other websites, apps, or services. We or the online advertising networks use this information to make the advertisements you see online more relevant to your interests. We may also display targeted advertising to you through social media platforms, such as LinkedIn, Facebook, Twitter, Google, and others. These companies have interest-based advertising programs that allow us to direct advertisements to users who have …
  to delete or notify you of cookies and…
```

**51. Changed**

```diff
  …your browser to delete or notify you of
- Cookies
+ cookies and other tracking technology
  by actively managing the settings on your browser…
```

**52. Added**

```diff
  …the settings on your browser or mobile device.
+ If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies.
  Please note that doing so may negatively impact…
```

**53. Added**

```diff
  …your interests. We are not responsible for the
+ effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs. In addition, third parties may still use cookies to collect information about your use of our online services, including for analytics and fraud prevention as well as any other purpose permitted under the DAA’s Principles. 7. Customer data In providing our Service, our
  customers may upload data to our Service, or…
```

**54. Changed**

```diff
  …Service, our customers may upload data to our
- Services,
+ Service,
  or we may collect data on their behalf,…
```

**55. Changed**

```diff
  …our customers’ end users (“ Customer Data ”).
- In those cases, Deepgram is the processor and the customer is the controller, and we may direct individual inquiries to the specific customer to respond to any questions or concerns about their data handling practices. If you believe your data is being processed by one of our customers through our Services, please refer to the privacy notice of the respective customer for information on how they handle
+ We collect and process Customer Data as needed to provide our Services to our customers in accordance with our customer agreements.
  This Privacy Notice does not apply to the…
```

**56. Changed**

```diff
  …Data. European Economic Area, United Kingdom, or Switzerland
- to the US.
+ customers: 
  Deepgram acts as a data “processor” for purposes…
```

**57. Changed**

```diff
  …our customers which set out our obligations under
- applicable privacy laws, which include
+ the GDPR, including to direct
  any end user individual rights requests to our…
```

**58. Added**

```diff
  …to direct any end user individual rights requests
+ to our customers. In addition, we frequently enter into
  the EU Commission’s Standard Contractual Clauses with our…
```

_Showing 58 of 75 changed blocks. 19 noise-only block(s) hidden (dates, counters, testimonials, tokens)._

## History of this page

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-27 08:45 UTC | [Privacy (legal) page changed](https://rewindex.com/change/p8808.md) | Changed (not classified) |
| 2026-10-28 08:44 UTC | [Privacy (legal) page changed](https://rewindex.com/change/p9593.md) | Changed (not classified) |
| 2026-10-29 08:45 UTC | Privacy (legal) page changed (this change) | Changed (not classified) |
| 2026-10-30 08:45 UTC | [Privacy (legal) page changed](https://rewindex.com/change/p11232.md) | Changed (not classified) |

Previous: [change](https://rewindex.com/change/p9593.md) · Next: [change](https://rewindex.com/change/p11232.md) · All Deepgram changes: [timeline](https://rewindex.com/company/deepgram/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Privacy (legal) page changed on Deepgram’s Privacy (legal) page, changed 2026-10-29 08:45 UTC (change 3 of 4).

- Canonical URL: https://rewindex.com/change/p10420
- Citation: Deepgram, “Privacy (legal) page changed” (2026-10-29 08:45 UTC). Archived by Rewindex: https://rewindex.com/change/p10420 (CC BY 4.0).
- Markdown link: `[Deepgram: Privacy (legal) page changed (2026-10-29)](https://rewindex.com/change/p10420)`


---
Canonical: https://rewindex.com/change/p10420 · Markdown: https://rewindex.com/change/p10420.md · JSON: https://rewindex.com/api/v1/changes/p10420 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:05:57.858Z