# Groq: Major incident: Model Performance or Availability Issue

**Summary:** Groq reported a major incident affecting minimaxai/minimax-m2.7, with users potentially seeing API failures due to hardware connectivity issues. It started at 2026-10-12 18:17 UTC and was resolved at 2026-10-12 18:36 UTC; the computed duration was 18 min, and Groq confirmed normal model operation. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-12 18:17 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://groqstatus.com/incidents/01M4RNBH8R850TCY7FTW0VBJ1T](https://groqstatus.com/incidents/01M4RNBH8R850TCY7FTW0VBJ1T)
- [Company: Groq](https://rewindex.com/company/groq.md)
- Versions: before (none: first archived) → after incident\_version:22/01M4RNBH8R850TCY7FTW0VBJ1T@8bd089974fc7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Model Performance or Availability Issue
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-12 18:17 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-12 18:36 UTC
```

**6. Added: Update** (identified) · 2026-10-12 18:17 UTC

```diff
+ We have identified the problem affecting the minimaxai/minimax-m2.7 service. The issue was traced to hardware connectivity issues. A fix is in progress. Users may still see API failures until the fix completes.
```

**7. Added: Update** (resolved) · 2026-10-12 18:36 UTC

```diff
+ The issues affecting minimaxai/minimax-m2.7 have been resolved. The model is operating normally. Root cause: hardware connectivity issues. We apologize for the disruption and thank you for your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-12 18:17 UTC | Major incident: Model Performance or Availability Issue (this change) | outage |

All Groq changes: [timeline](https://rewindex.com/company/groq/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iff78345fe6a97c · Markdown: https://rewindex.com/change/iff78345fe6a97c.md · JSON: https://rewindex.com/api/v1/changes/iff78345fe6a97c · Generated 2026-10-17T23:51:52.994Z