# Metabase: Critical incident: Unable to create new Metabase cloud instances

**Summary:** Customers were unable to create new Metabase cloud trials or cloud instances in a critical incident affecting Metabase Store. It started at 2023-07-28 13:10 UTC and was resolved at 2023-07-29 10:21 UTC, lasting 21 h 10 min; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-07-28 13:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/sw71wvf02jmw](https://stspg.io/sw71wvf02jmw)
- [Company: Metabase](https://rewindex.com/company/metabase.md)
- Versions: before (none: first archived) → after incident\_version:70/qx168slz5zqj@08328719d44d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Unable to create new Metabase cloud instances
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-07-28 13:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-07-29 10:21 UTC
```

**6. Added: Affected components**

```diff
+ Metabase Store
```

**7. Added: Update** (investigating) · 2023-07-28 13:10 UTC

```diff
+ Metabase customers trying to create a new cloud trial or cloud instance are unable to do so.
```

**8. Added: Update** (resolved) · 2023-07-29 10:21 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-07-28 13:10 UTC | Critical incident: Unable to create new Metabase cloud instances (this change) | outage |

All Metabase changes: [timeline](https://rewindex.com/company/metabase/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iff157114922a8f · Markdown: https://rewindex.com/change/iff157114922a8f.md · JSON: https://rewindex.com/api/v1/changes/iff157114922a8f · Generated 2026-10-18T03:29:40.578Z