# Front: Critical incident: Web app not loading

**Summary:** Front reported a critical web app loading outage, recorded as starting and resolving at 2025-06-09 21:00 UTC (computed duration: 0 min). A Content Distribution Network configuration change blocked access to files needed for startup; impact was limited to users trying to start the app during the affected window. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-06-09 21:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xgdrbr0k94z4](https://stspg.io/xgdrbr0k94z4)
- [Company: Front](https://rewindex.com/company/front.md)
- Versions: before (none: first archived) → after incident\_version:328/1xv1jsw7djxb@6cbf9cea4e42
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Web app not loading
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-06-09 21:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-09 21:00 UTC
```

**6. Added: Update** (resolved) · 2025-06-09 21:00 UTC

```diff
+ A configuration change was made to the Content Distribution Network that caused the web clients to lose access to files that were needed for startup. The web app couldn't be loaded between 1:48 PM and 2:16 PM PDT. Impact was limited to users who tried to start the app between those times.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-09 21:00 UTC | Critical incident: Web app not loading (this change) | outage |

All Front changes: [timeline](https://rewindex.com/company/front/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ifef9495317c2c9 · Markdown: https://rewindex.com/change/ifef9495317c2c9.md · JSON: https://rewindex.com/api/v1/changes/ifef9495317c2c9 · Generated 2026-10-18T01:30:22.798Z