# JFrog: Critical incident: JFrog Cloud Platform outage affecting subset of customers in Azure US West region

**Summary:** A critical JFrog Cloud Platform outage affected a subset of customers using Artifactory and Security - Xray in Azure US West (California), from 2026-07-23 15:04 UTC to 2026-07-23 20:32 UTC, lasting 5 h 27 min. JFrog reported several Azure backend service outages, implemented a fix, and marked the incident resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-23 15:04 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/rjqb1g0xd4ks](https://stspg.io/rjqb1g0xd4ks)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)
- Versions: before (none: first archived) → after incident\_version:194/n4x0rp3g80bk@79354b21e60a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ JFrog Cloud Platform outage affecting subset of customers in Azure US West region
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-23 15:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-23 20:32 UTC
```

**6. Added: Affected components**

```diff
+ Artifactory, Security - Xray, US - West (California) - Azure - Artifactory, US - West (California) - Azure - Security - Xray
```

**7. Added: Update** (investigating) · 2026-07-23 15:04 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2026-07-23 15:55 UTC

```diff
+ Several backend services in Azure are reporting outages, we're working with them to recover.
```

**9. Added: Update** (monitoring) · 2026-07-23 18:44 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-07-23 20:32 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-23 15:04 UTC | Critical incident: JFrog Cloud Platform outage affecting subset of customers in Azure US West region (this change) | outage |

All JFrog changes: [timeline](https://rewindex.com/company/jfrog/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifeee2033d2131f · Markdown: https://rewindex.com/change/ifeee2033d2131f.md · JSON: https://rewindex.com/api/v1/changes/ifeee2033d2131f · Generated 2026-10-18T02:54:44.420Z