# Squarespace: Major incident: Website subscriptions are not activated

**Summary:** Squarespace reported a major incident in which website subscriptions were not activated, affecting Accounts & Billing and Site Loading. It started at 2026-04-27 17:12 UTC and was resolved at 2026-04-27 17:48 UTC, with a reported duration of 35 min; a fix was implemented by 2026-04-27 17:43 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-27 17:12 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/fsh03czsmr9h](https://stspg.io/fsh03czsmr9h)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)
- Versions: before (none: first archived) → after incident\_version:260/wh3sbh0f58l2@22ea87199a90
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Website subscriptions are not activated
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-27 17:12 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-27 17:48 UTC
```

**6. Added: Affected components**

```diff
+ Accounts & Billing, Site Loading
```

**7. Added: Update** (investigating) · 2026-04-27 17:12 UTC

```diff
+ We are currently investigating an issue with website subscriptions not being activated.
```

**8. Added: Update** (investigating) · 2026-04-27 17:28 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (monitoring) · 2026-04-27 17:43 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-04-27 17:48 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-27 17:12 UTC | Major incident: Website subscriptions are not activated (this change) | outage |

All Squarespace changes: [timeline](https://rewindex.com/company/squarespace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ife7fcbee1b4420 · Markdown: https://rewindex.com/change/ife7fcbee1b4420.md · JSON: https://rewindex.com/api/v1/changes/ife7fcbee1b4420 · Generated 2026-10-18T02:31:29.713Z