# Courier: Major incident: Delay in the messages sent out

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2023-07-21 18:02 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/xh70kqbzx3hq](https://stspg.io/xh70kqbzx3hq)
- [Company: Courier](https://rewindex.com/company/courier.md)
- Versions: before (none: first archived) → after incident\_version:730/4m909tv8xfw6@00dd7a6be5d8
- Change 1 of 1 for this incident

Incident page (full timeline): [Delay in the messages sent out](https://rewindex.com/company/courier/incidents/4m909tv8xfw6.md)
## What changed

**1. Added: Title**

```diff
+ Delay in the messages sent out
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-07-21 18:02 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-07-21 18:41 UTC
```

**6. Added: Update** (investigating) · 2023-07-21 18:02 UTC

```diff
+ Courier has found an issue causing delay in messages being sent. We've identified the root cause and a fix is on its way to production, we'll follow up shortly with an update when the fix is live.
```

**7. Added: Update** (identified) · 2023-07-21 18:03 UTC

```diff
+ The issue has been identified and a fix is on its way to production
```

**8. Added: Update** (monitoring) · 2023-07-21 18:27 UTC

```diff
+ System looks healthy and we're monitoring closely.
```

**9. Added: Update** (resolved) · 2023-07-21 18:41 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-07-21 18:02 UTC | Major incident: Delay in the messages sent out (this change) | major |

All Courier changes: [timeline](https://rewindex.com/company/courier/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ife770038b9fe4f · Markdown: https://rewindex.com/change/ife770038b9fe4f.md · JSON: https://rewindex.com/api/v1/changes/ife770038b9fe4f · Generated 2026-10-20T00:01:09.049Z