# Buildkite: Major incident: Delays in Hosted Agents job dispatch

**Summary:** Buildkite reported a major Hosted Agents job-dispatch degradation affecting Linux (AMD64), Linux (ARM64), and MacOS from 2026-09-02 14:45 UTC to 2026-09-02 15:51 UTC, lasting 1 h 5 min. Self-hosted agents were unaffected; Buildkite worked through the delayed-job backlog and confirmed dispatch delays were resolved. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-09-02 14:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/k3rcz9j9xkyq](https://stspg.io/k3rcz9j9xkyq)
- [Company: Buildkite](https://rewindex.com/company/buildkite.md)
- Versions: before (none: first archived) → after incident\_version:178/zf4v5577x0gf@1fabcbb13139
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Delays in Hosted Agents job dispatch
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-02 14:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-02 15:51 UTC
```

**6. Added: Affected components**

```diff
+ Hosted Agents, Hosted Agents - Hosted Agents, Hosted Agents - Linux (AMD64), Hosted Agents - Linux (ARM64), Hosted Agents - MacOS, Linux (AMD64), Linux (ARM64), MacOS
```

**7. Added: Update** (investigating) · 2026-09-02 14:45 UTC

```diff
+ We're investigating an issue with job dispatch to our Hosted Agents.
```

**8. Added: Update** (investigating) · 2026-09-02 15:16 UTC

```diff
+ Our engineers are continuing to investigate an issue with delayed job dispatch for Hosted Agents. Job dispatch for self-hosted agents remains unaffected.
```

**9. Added: Update** (identified) · 2026-09-02 15:29 UTC

```diff
+ We're beginning to see recovery with delayed job dispatch for Hosted Agents. We are currently working through the backlog of delayed jobs.
```

**10. Added: Update** (monitoring) · 2026-09-02 15:43 UTC

```diff
+ We are continuing to process through the backlog of delayed jobs and monitoring.
```

**11. Added: Update** (resolved) · 2026-09-02 15:51 UTC

```diff
+ Job dispatch for Hosted Agents is no longer experiencing delays.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-02 14:45 UTC | Major incident: Delays in Hosted Agents job dispatch (this change) | degradation |

All Buildkite changes: [timeline](https://rewindex.com/company/buildkite/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ife4421a78d2f13 · Markdown: https://rewindex.com/change/ife4421a78d2f13.md · JSON: https://rewindex.com/api/v1/changes/ife4421a78d2f13 · Generated 2026-10-18T04:44:41.959Z