# Loops: Major incident: Increased 500 status codes

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-04-22 18:13 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/lvsms8b3sryd](https://stspg.io/lvsms8b3sryd)
- [Company: Loops](https://rewindex.com/company/loops.md)
- Versions: before (none: first archived) → after incident\_version:743/n70fzmfn4qfg@adb39117d2a7
- Change 1 of 1 for this incident

Incident page (full timeline): [Increased 500 status codes](https://rewindex.com/company/loops/incidents/n70fzmfn4qfg.md)
## What changed

**1. Added: Title**

```diff
+ Increased 500 status codes
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-04-22 18:13 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-04-22 19:31 UTC
```

**6. Added: Affected components**

```diff
+ API, App, Campaigns, Email Sending - Campaigns, Email Sending - Loops, Email Sending - Transactional, Loops, SMTP Relay, Transactional
```

**7. Added: Update** (investigating) · 2025-04-22 18:13 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2025-04-22 18:41 UTC

```diff
+ A fix has been implemented and we are monitoring the results. Email queues will be processed shortly for Loops and Campaigns.
```

**9. Added: Update** (resolved) · 2025-04-22 19:31 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-04-22 18:13 UTC | Major incident: Increased 500 status codes (this change) | major |

All Loops changes: [timeline](https://rewindex.com/company/loops/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ifddc3ebf1610d6 · Markdown: https://rewindex.com/change/ifddc3ebf1610d6.md · JSON: https://rewindex.com/api/v1/changes/ifddc3ebf1610d6 · Generated 2026-10-20T00:00:44.938Z