# Pulumi: Major incident: Bitbucket Authentication Unavailable

**Summary:** Pulumi reported a major outage preventing Bitbucket-authenticated users from signing in to Pulumi Cloud or using its API, including CLI operations; other authentication methods were unaffected. It started at 2026-04-15 09:43 UTC and was resolved at 2026-04-15 14:10 UTC, lasting 4 h 27 min. A fix was deployed at 04-15 12:26 UTC, with recovery observed. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-15 09:43 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jnxvqwprct96](https://stspg.io/jnxvqwprct96)
- [Company: Pulumi](https://rewindex.com/company/pulumi.md)
- Versions: before (none: first archived) → after incident\_version:200/83m05ypjr14w@7ef8da4f5c40
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Bitbucket Authentication Unavailable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-15 09:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-15 14:10 UTC
```

**6. Added: Affected components**

```diff
+ API, Console
```

**7. Added: Update** (investigating) · 2026-04-15 09:43 UTC

```diff
+ Users authenticating with Bitbucket are currently unable to sign in to Pulumi Cloud or use the Pulumi Cloud API. This affects all operations that rely on Bitbucket authentication, including CLI usage and API calls. Other authentication methods are not affected. We have identified the cause of the issue and are actively working on a fix. We will provide an update once the fix has been deployed.
```

**8. Added: Update** (identified) · 2026-04-15 10:26 UTC

```diff
+ We have started deploying a fix for this issue. We will provide an update once the deployment is complete.
```

**9. Added: Update** (monitoring) · 2026-04-15 12:26 UTC

```diff
+ The fix has been deployed and we are seeing recovery. We are continuing to monitor to confirm the issue is fully resolved.
```

**10. Added: Update** (resolved) · 2026-04-15 14:10 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-15 09:43 UTC | Major incident: Bitbucket Authentication Unavailable (this change) | outage |

All Pulumi changes: [timeline](https://rewindex.com/company/pulumi/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifd9ad252cb9e5b · Markdown: https://rewindex.com/change/ifd9ad252cb9e5b.md · JSON: https://rewindex.com/api/v1/changes/ifd9ad252cb9e5b · Generated 2026-10-18T00:57:51.093Z