# Semgrep: Major incident: Interruption to Scans and Accessing Web App

**Summary:** Semgrep reported a major outage preventing Managed Scans and CI scans from completing because findings could not upload, alongside web UI access issues. It started at 2026-09-22 19:24 UTC and resolved at 2026-09-22 19:37 UTC, lasting 12 min. Engineering initiated a rollback and confirmed all products operational. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-22 19:24 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/c7j65kb098gv](https://stspg.io/c7j65kb098gv)
- [Company: Semgrep](https://rewindex.com/company/semgrep.md)
- Versions: before (none: first archived) → after incident\_version:316/nq7rk6q0hzsx@313d9a05aec1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Interruption to Scans and Accessing Web App
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-22 19:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-22 19:37 UTC
```

**6. Added: Affected components**

```diff
+ API, Dashboard, Managed Scans, Scans and CI/CD, semgrep.dev - API, semgrep.dev - Dashboard, semgrep.dev - Managed Scans, semgrep.dev - Scans and CI/CD
```

**7. Added: Update** (identified) · 2026-09-22 19:24 UTC

```diff
+ We are currently investigating issues with scans uploading findings which prevents the successful completion of scans. Additionally, we are aware of issues accessing the web user interface.
```

**8. Added: Update** (monitoring) · 2026-09-22 19:27 UTC

```diff
+ Engineering initiated a rollback to fix issues with scans uploading findings preventing successful completion of Managed Scans and CI scans. We are verifying the fix before marking resolved.
```

**9. Added: Update** (resolved) · 2026-09-22 19:37 UTC

```diff
+ Resolved. All products were confirmed to be operational, but Engineering will remain on standby to respond to customer reported issues.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-22 19:24 UTC | Major incident: Interruption to Scans and Accessing Web App (this change) | outage |

All Semgrep changes: [timeline](https://rewindex.com/company/semgrep/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifd047f8ad12b7f · Markdown: https://rewindex.com/change/ifd047f8ad12b7f.md · JSON: https://rewindex.com/api/v1/changes/ifd047f8ad12b7f · Generated 2026-10-18T02:29:27.822Z