# Groq: Major incident: Model Performance or Availability Issue - minimaxai/minimax-m2.7

**Summary:** Groq reported a major incident affecting the enterprise-only minimaxai/minimax-m2.7 model, with users potentially seeing failed requests due to data center hardware issues. It started at 2026-10-10 10:09 UTC and was resolved at 2026-10-10 16:14 UTC, lasting 6 h 5 min; Groq confirmed normal operation. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-10-10 10:09 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://groqstatus.com/incidents/01M4JMKRA4NHDTCXSE2AYQB7SG](https://groqstatus.com/incidents/01M4JMKRA4NHDTCXSE2AYQB7SG)
- [Company: Groq](https://rewindex.com/company/groq.md)
- Versions: before (none: first archived) → after incident\_version:22/01M4JMKRA4NHDTCXSE2AYQB7SG@94f3f677f7ec
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Model Performance or Availability Issue - minimaxai/minimax-m2.7
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-10 10:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-10 16:14 UTC
```

**6. Added: Update** (identified) · 2026-10-10 10:09 UTC

```diff
+ We have identified the problem affecting the enterprise-only minimaxai/minimax-m2.7 model. The issue was traced to hardware issues in our data center. A fix is in progress. Users may still see failed requests until the fix completes.
```

**7. Added: Update** (resolved) · 2026-10-10 16:14 UTC

```diff
+ The issues affecting  minimaxai/minimax-m2.7  have been resolved. The model is operating normally. Root cause: Data center hardware issues. We apologize for the disruption and thank you for your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-10 10:09 UTC | Major incident: Model Performance or Availability Issue - minimaxai/minimax-m2.7 (this change) | degradation |

All Groq changes: [timeline](https://rewindex.com/company/groq/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ifca74db06f2259 · Markdown: https://rewindex.com/change/ifca74db06f2259.md · JSON: https://rewindex.com/api/v1/changes/ifca74db06f2259 · Generated 2026-10-18T02:28:27.884Z