# SentinelOne: Major incident: [NA1, EU1] Multiple Consoles Down

**Summary:** SentinelOne reported a major outage affecting multiple management consoles in USA (NA1) and Germany (EU1), starting 2025-08-11 08:46 UTC and resolved at 2025-08-11 11:05 UTC (2 h 18 min). Endpoint protection remained intact; a fix was implemented and all services were fully restored. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-11 08:46 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/n26yr2mf0h1t](https://stspg.io/n26yr2mf0h1t)
- [Company: SentinelOne](https://rewindex.com/company/sentinelone.md)
- Versions: before (none: first archived) → after incident\_version:317/qgmdc2j76m53@6777700743c8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [NA1, EU1] Multiple Consoles Down
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-11 08:46 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-11 11:05 UTC
```

**6. Added: Affected components**

```diff
+ Consoles - Germany (EU1), Consoles - USA (NA1), Germany (EU1), USA (NA1)
```

**7. Added: Update** (investigating) · 2025-08-11 08:46 UTC

```diff
+ We are aware of outages impacting multiple management consoles. Our team is actively working to restore services and will provide an update once access is fully restored. Endpoint protection remains intact during this period.
```

**8. Added: Update** (identified) · 2025-08-11 09:14 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (identified) · 2025-08-11 09:14 UTC

```diff
+ The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
```

**10. Added: Update** (identified) · 2025-08-11 09:14 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**11. Added: Update** (monitoring) · 2025-08-11 09:21 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**12. Added: Update** (monitoring) · 2025-08-11 09:21 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**13. Added: Update** (monitoring) · 2025-08-11 09:22 UTC

```diff
+ A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
```

**14. Added: Update** (resolved) · 2025-08-11 11:05 UTC

```diff
+ All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-11 08:46 UTC | Major incident: \[NA1, EU1\] Multiple Consoles Down (this change) | outage |

All SentinelOne changes: [timeline](https://rewindex.com/company/sentinelone/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifc9ab6b14d6bfa · Markdown: https://rewindex.com/change/ifc9ab6b14d6bfa.md · JSON: https://rewindex.com/api/v1/changes/ifc9ab6b14d6bfa · Generated 2026-10-18T02:29:13.822Z