# Runway: Critical incident: Unable to start new tasks

**Summary:** Runway reported a critical outage preventing new tasks across App, Backend, and Public API from 2025-12-23 17:06 UTC to 2025-12-23 17:17 UTC, lasting 11 min. A fix released at 17:10 UTC improved processing; delayed requests were expected to resume, and failed submissions could be retried. The incident was resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-12-23 17:06 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/pv8tcwgwv30j](https://stspg.io/pv8tcwgwv30j)
- [Company: Runway](https://rewindex.com/company/runway.md)
- Versions: before (none: first archived) → after incident\_version:40/c4ckg59k2h10@72e5b4a541b5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Unable to start new tasks
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-23 17:06 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-23 17:17 UTC
```

**6. Added: Affected components**

```diff
+ App, Backend, Public API
```

**7. Added: Update** (investigating) · 2025-12-23 17:06 UTC

```diff
+ Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
```

**8. Added: Update** (monitoring) · 2025-12-23 17:10 UTC

```diff
+ We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
```

**9. Added: Update** (resolved) · 2025-12-23 17:17 UTC

```diff
+ This incident has now been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-23 17:06 UTC | Critical incident: Unable to start new tasks (this change) | outage |

All Runway changes: [timeline](https://rewindex.com/company/runway/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ifc84f7af867166 · Markdown: https://rewindex.com/change/ifc84f7af867166.md · JSON: https://rewindex.com/api/v1/changes/ifc84f7af867166 · Generated 2026-10-18T02:54:55.143Z