# 1Password: Major incident: Account governance functions are unavailable in SaaS Manager

**Summary:** 1Password reported a major SaaS Manager outage in USA/Global starting 2026-07-22 17:55 UTC, resolved at 2026-07-22 19:20 UTC after 1 h 25 min. SaaS Manager could not communicate with Managed Credentials, potentially preventing Better Together customers from changing credential ownership. A fix was deployed. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-22 17:55 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/9bt7rtjljklp](https://stspg.io/9bt7rtjljklp)
- [Company: 1Password](https://rewindex.com/company/1password.md)
- Versions: before (none: first archived) → after incident\_version:302/vw89rqdwx7zc@07e80dbe97e7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Account governance functions are unavailable in SaaS Manager
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-22 17:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-22 19:20 UTC
```

**6. Added: Affected components**

```diff
+ SaaS Manager, USA/Global - SaaS Manager
```

**7. Added: Update** (investigating) · 2026-07-22 17:55 UTC

```diff
+ SaaS Manager is currently unable to communicate with Managed Credentials. As a result, customers using Better Together features may be unable to make changes to credential ownership. We are actively investigating the issue and will provide updates as more information becomes available.
```

**8. Added: Update** (resolved) · 2026-07-22 19:20 UTC

```diff
+ A fix has been deployed and this issue is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-22 17:55 UTC | Major incident: Account governance functions are unavailable in SaaS Manager (this change) | outage |

All 1Password changes: [timeline](https://rewindex.com/company/1password/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifc77b67b8cf841 · Markdown: https://rewindex.com/change/ifc77b67b8cf841.md · JSON: https://rewindex.com/api/v1/changes/ifc77b67b8cf841 · Generated 2026-10-17T23:59:27.421Z