# Front: Critical incident: Front not loading [us-west-2][by_company_00007]

**Summary:** Front reported a critical App outage in us-west-2, with some customers unable to load the app, starting 2025-07-15 16:28 UTC. It was resolved at 2025-07-15 18:00 UTC after 1 h 31 min; Front said it identified the root cause and recovered but did not disclose the cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-07-15 16:28 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8f08ltbyccdf](https://stspg.io/8f08ltbyccdf)
- [Company: Front](https://rewindex.com/company/front.md)
- Versions: before (none: first archived) → after incident\_version:328/q6d74jdgcyc3@2b0a96f3a71a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Front not loading [us-west-2][by_company_00007]
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-15 16:28 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-15 18:00 UTC
```

**6. Added: Affected components**

```diff
+ App
```

**7. Added: Update** (investigating) · 2025-07-15 16:28 UTC

```diff
+ Some customers might experience issues loading the app. We are currently investigating the root cause.
```

**8. Added: Update** (monitoring) · 2025-07-15 17:07 UTC

```diff
+ We've identified the root cause and recovered. We're monitoring to ensure a full resolution.
```

**9. Added: Update** (resolved) · 2025-07-15 18:00 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-15 16:28 UTC | Critical incident: Front not loading \[us-west-2\]\[by\_company\_00007\] (this change) | outage |

All Front changes: [timeline](https://rewindex.com/company/front/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ifc68c267ef1545 · Markdown: https://rewindex.com/change/ifc68c267ef1545.md · JSON: https://rewindex.com/api/v1/changes/ifc68c267ef1545 · Generated 2026-10-18T00:38:37.500Z