# Metabase Cloud: Major incident: Some Metabase Cloud customers hosted in the EU are reporting their site is down or slowness

**Summary:** Some EU-hosted Metabase Cloud instances were down or slow in a major incident from 2025-04-02 13:00 UTC to 2025-04-02 21:34 UTC, lasting 8 h 33 min. Metabase reported service restored at 13:46 UTC and added monitoring while continuing work on the root-cause fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-04-02 13:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jnnhkxvvcg71](https://stspg.io/jnnhkxvvcg71)
- [Company: Metabase Cloud](https://rewindex.com/company/metabase-cloud.md)
- Versions: before (none: first archived) → after incident\_version:71/d30c7fdlvmt5@23691dbb9e54
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some Metabase Cloud customers hosted in the EU are reporting their site is down or slowness
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-04-02 13:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-04-02 21:34 UTC
```

**6. Added: Affected components**

```diff
+ Metabase Cloud Platform
```

**7. Added: Update** (investigating) · 2025-04-02 13:00 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2025-04-02 13:46 UTC

```diff
+ The issue has been resolved for impacted customers.  We will be monitoring closely for the next several hours to insure there is not a recurrence.
```

**9. Added: Update** (resolved) · 2025-04-02 21:34 UTC

```diff
+ We have identified the issue which caused some EU-based instances to become unresponsive, which we are tracking here:  https://github.com/metabase/metabase/issues/56148 We have added additional monitoring to our cloud infrastructure to alert us if this issue appears again while we work on fixing the root cause.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-04-02 13:00 UTC | Major incident: Some Metabase Cloud customers hosted in the EU are reporting their site is down or slowness (this change) | outage |

All Metabase Cloud changes: [timeline](https://rewindex.com/company/metabase-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ifc3c367c4599dc · Markdown: https://rewindex.com/change/ifc3c367c4599dc.md · JSON: https://rewindex.com/api/v1/changes/ifc3c367c4599dc · Generated 2026-10-18T01:30:06.303Z