# Elastic Cloud: Major incident: Delayed Serverless Metrics in Azure UAE North region

**Summary:** Elastic Cloud reported a major incident delaying Cloud UI metrics for Serverless projects in Azure UAE North, starting 2026-10-06 14:04 UTC and resolved at 2026-10-06 17:54 UTC (3 h 50 min). At resolution, delayed “Usage and performance” metrics were recovering and queued usage records were being processed; no data loss was expected. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-10-06 14:04 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/v2g8k8qtrd16](https://stspg.io/v2g8k8qtrd16)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/cq8g788xgbrf@ad3d62d1857e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Delayed Serverless Metrics in Azure UAE North region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-06 14:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-06 17:54 UTC
```

**6. Added: Affected components**

```diff
+ Azure - Dubai (uaenorth) - Azure Infrastructure Health, Azure Infrastructure Health
```

**7. Added: Update** (investigating) · 2026-10-06 14:04 UTC

```diff
+ Customers with Serverless projects in the Azure UAE North region may see delays in metrics displayed in Cloud UI. The team is investigating the issue and we will post an update in 2 hours or sooner if necessary
```

**8. Added: Update** (resolved) · 2026-10-06 17:54 UTC

```diff
+ The issue affecting metric availability for Serverless projects in Azure UAE North has been resolved. Delayed “Usage and performance” metrics are now recovering, and queued usage records are being processed. No data loss is expected.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-06 14:04 UTC | Major incident: Delayed Serverless Metrics in Azure UAE North region (this change) | degradation |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifc31270833b435 · Markdown: https://rewindex.com/change/ifc31270833b435.md · JSON: https://rewindex.com/api/v1/changes/ifc31270833b435 · Generated 2026-10-18T01:30:30.863Z