# Salesloft: Major incident: Copilot – Calls not being recorded

> Major incident: Copilot – Calls not being recorded. Detected 2026-10-29 by Rewindex: what changed on Salesloft’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ifc18ed32613c3a
Last updated: 2026-10-29T18:23:11Z

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-10-29 18:17 UTC · Detected: 2026-10-29 18:23 UTC
- [Source: https://status.salesloft.com/incidents/01M64E331N4W285BV581QASZNK](https://status.salesloft.com/incidents/01M64E331N4W285BV581QASZNK)
- [Company: Salesloft](https://rewindex.com/company/salesloft.md)
- Versions: before (none: first archived) → after incident\_version:256/01M64E331N4W285BV581QASZNK@34947f92f0f3
- Change 1 of 3 for this incident

Incident page (full timeline): [Copilot – Calls not being recorded](https://rewindex.com/company/salesloft/incidents/01M64E331N4W285BV581QASZNK.md)
## What changed

**1. Added: Title**

```diff
+ Copilot – Calls not being recorded
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-29 18:17 UTC
```

**5. Added: Update** (investigating) · 2026-10-29 18:17 UTC

```diff
+ Some customers may be seeing problems with call recording in Copilot. Meetings may not be recorded because the recording bot is failing to join. Customers using Microsoft Teams, Zoom, and potentially other meeting providers may be affected. Our engineering team is actively investigating.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-29 18:17 UTC | Major incident: Copilot – Calls not being recorded (this change) | major |
| 2026-10-29 18:43 UTC | [Incident updated: Copilot – Calls not being recorded](https://rewindex.com/change/r41bdf93cb1b87f.md) |  |
| 2026-10-29 19:23 UTC | [Incident updated: Copilot – Calls not being recorded](https://rewindex.com/change/r91f41d906e96fc.md) |  |

Next: [change](https://rewindex.com/change/r41bdf93cb1b87f.md) · All Salesloft changes: [timeline](https://rewindex.com/company/salesloft/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifc18ed32613c3a · Markdown: https://rewindex.com/change/ifc18ed32613c3a.md · JSON: https://rewindex.com/api/v1/changes/ifc18ed32613c3a · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-30T00:02:55.309Z