# Salesforce: Major incident: Salesforce Spiff Service Disruption: Spiff

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-12 16:32 UTC · Detected: 2026-10-18 05:10 UTC
- [Source: https://status.salesforce.com/incidents/20003802](https://status.salesforce.com/incidents/20003802)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003802@fc08e81510c2
- Change 1 of 1 for this incident

Incident page (full timeline): [Salesforce Spiff Service Disruption: Spiff](https://rewindex.com/company/salesforce/incidents/20003802.md)
## What changed

**1. Added: Title**

```diff
+ Salesforce Spiff Service Disruption: Spiff
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-12 16:32 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-13 02:25 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Spiff
```

**7. Added: Update** (update) · 2026-03-12 17:22 UTC

```diff
+ We noted a service disruption impacting Spiff services that started on March 12, at  16:32 UTC. During this time, customers will observe issues logging in to the US1 region. We're exploring multiple paths to isolate the underlying cause of the issue and implement a fix to restore the services as quickly and safely as possible. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
```

**8. Added: Update** (update) · 2026-03-12 17:52 UTC

```diff
+ We have identified the trigger that is preventing users from logging in. Our teams have deployed an immediate code fix which has restored login access as of 17:40 UTC, however Advanced Analytics is currently unavailable. Our efforts are now focused on restoring this feature as soon as possible. We’ll provide an update in 30 minutes or sooner if additional information becomes available. 
```

**9. Added: Update** (update) · 2026-03-12 18:07 UTC

```diff
+ Restoration of the Advanced Analytics feature will require assistance from a third party service provider. We are actively working with this vendor and will provide an update as soon as we have more information to share. 
```

**10. Added: Update** (update) · 2026-03-13 03:43 UTC

```diff
+ Our third-party vendor has implemented a fix, and as of 14:25 UTC, the ‌Advanced Analytics feature has been restored. Customers should no longer experience issues when logging into the US1 region or accessing Advanced Analytics. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. 
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-12 16:32 UTC | Major incident: Salesforce Spiff Service Disruption: Spiff (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifc1782512cbd0a · Markdown: https://rewindex.com/change/ifc1782512cbd0a.md · JSON: https://rewindex.com/api/v1/changes/ifc1782512cbd0a · Generated 2026-10-18T12:19:10.764Z