# CockroachDB: Major incident: Increased error rate in Serverless restore operations

**Summary:** CockroachDB reported a major incident involving increased restore errors in Serverless clusters, affecting CockroachDB Basic/Standard and CockroachDB Serverless. It started at 2024-08-09 21:37 UTC and was resolved at 2024-08-09 22:33 UTC, lasting 56 min. CockroachDB corrected a misconfiguration causing the errors and applied the fix to all serverless clusters. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-08-09 21:37 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/h6zqg6bp1mkv](https://stspg.io/h6zqg6bp1mkv)
- [Company: CockroachDB](https://rewindex.com/company/cockroachdb.md)
- Versions: before (none: first archived) → after incident\_version:138/q3cdl14mr6mf@e2d22065a365
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Increased error rate in Serverless restore operations
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-08-09 21:37 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-08-09 22:33 UTC
```

**6. Added: Affected components**

```diff
+ CockroachDB Basic/Standard, CockroachDB Serverless
```

**7. Added: Update** (investigating) · 2024-08-09 21:37 UTC

```diff
+ We are investigating increased errors in restore operations to serverless clusters.
```

**8. Added: Update** (resolved) · 2024-08-09 22:33 UTC

```diff
+ We have corrected a misconfiguration that was causing restore errors, and have applied the fix to all serverless clusters.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-08-09 21:37 UTC | Major incident: Increased error rate in Serverless restore operations (this change) | outage |

All CockroachDB changes: [timeline](https://rewindex.com/company/cockroachdb/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifc1099730485b6 · Markdown: https://rewindex.com/change/ifc1099730485b6.md · JSON: https://rewindex.com/api/v1/changes/ifc1099730485b6 · Generated 2026-10-18T02:55:19.642Z