# Mapbox: Major incident: Missing or Incorrect POI Brand Name in Search

**Summary:** Mapbox reported a major Search incident affecting select POI brands in the US and Germany: searches returned no results or POI names consisting only of numbers. It started at 2023-09-12 20:14 UTC and was resolved at 2023-09-12 21:23 UTC, lasting 1 h 9 min; Mapbox identified a fix and began a rollback. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-09-12 20:14 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/dp56v2tbtzns](https://stspg.io/dp56v2tbtzns)
- [Company: Mapbox](https://rewindex.com/company/mapbox.md)
- Versions: before (none: first archived) → after incident\_version:196/l4txs8gq4gt3@8a37d92e113e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Missing or Incorrect POI Brand Name in Search
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-09-12 20:14 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-09-12 21:23 UTC
```

**6. Added: Affected components**

```diff
+ Search
```

**7. Added: Update** (identified) · 2023-09-12 20:14 UTC

```diff
+ We've identified an issue where users searching for select POI brands in the US and Germany will either not get results or the returned POI names will just be numbers. The fix is identified and a rollback operation is underway.
```

**8. Added: Update** (resolved) · 2023-09-12 21:23 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-09-12 20:14 UTC | Major incident: Missing or Incorrect POI Brand Name in Search (this change) | outage |

All Mapbox changes: [timeline](https://rewindex.com/company/mapbox/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ifbf0ca9463f7d6 · Markdown: https://rewindex.com/change/ifbf0ca9463f7d6.md · JSON: https://rewindex.com/api/v1/changes/ifbf0ca9463f7d6 · Generated 2026-10-18T02:31:27.692Z