# Retool: Major incident: Intermittent failures with Google Sheets, MySQL, and PostgreSQL integrations

**Summary:** Retool reported a major incident involving intermittent failures and elevated error rates in Google Sheets, MySQL, and PostgreSQL integrations, affecting Resource Queries and Workflows, while stating all query operations continued functioning. It lasted 12 h 46 min, from 2026-02-25 05:08 UTC to 2026-02-25 17:54 UTC; Retool confirmed affected resources were operational at resolution. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-02-25 05:08 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/x8znhlt33xg2](https://stspg.io/x8znhlt33xg2)
- [Company: Retool](https://rewindex.com/company/retool.md)
- Versions: before (none: first archived) → after incident\_version:204/3m17z5nqtv3t@147718896204
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent failures with Google Sheets, MySQL, and PostgreSQL integrations
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-25 05:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-25 17:54 UTC
```

**6. Added: Affected components**

```diff
+ Resource Queries, Workflows
```

**7. Added: Update** (monitoring) · 2026-02-25 05:08 UTC

```diff
+ We’re experiencing elevated error rates on our Google Sheets, MySQL, and PostgreSQL integrations. The root cause has been identified and is under active monitoring by our engineering team. All query operations continue to function as expected. We’ll keep you posted with any new developments. Thank you for your patience.
```

**8. Added: Update** (monitoring) · 2026-02-25 05:52 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**9. Added: Update** (resolved) · 2026-02-25 17:54 UTC

```diff
+ We've confirmed that the resources affected are operational and have resolved this incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-25 05:08 UTC | Major incident: Intermittent failures with Google Sheets, MySQL, and PostgreSQL integrations (this change) | degradation |

All Retool changes: [timeline](https://rewindex.com/company/retool/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifb388a723f6413 · Markdown: https://rewindex.com/change/ifb388a723f6413.md · JSON: https://rewindex.com/api/v1/changes/ifb388a723f6413 · Generated 2026-10-18T02:55:11.527Z