# Ably: Critical incident: Ably website, customer dashboard & Control API issues

**Summary:** Ably reported a critical incident affecting connectivity to ably.com, customer dashboards, the Control API (control.ably.net), the Ably blog and CMS; realtime services were unaffected. It started at 2025-12-05 08:59 UTC and was resolved at 2025-12-05 09:18 UTC, lasting 19 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-12-05 08:59 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/180y0mnsxmg5](https://stspg.io/180y0mnsxmg5)
- [Company: Ably](https://rewindex.com/company/ably.md)
- Versions: before (none: first archived) → after incident\_version:173/ngyzq9d54bp7@6e8ccd3ea49f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Ably website, customer dashboard & Control API issues
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-05 08:59 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-05 09:18 UTC
```

**6. Added: Affected components**

```diff
+ Ably Website
```

**7. Added: Update** (investigating) · 2025-12-05 08:59 UTC

```diff
+ Customers may be experiencing connectivity issues affecting our website (ably.com), customer dashboards, the Control API (control.ably.net), the Ably blog and CMS. Our realtime services are not affected by this issue at this time.
```

**8. Added: Update** (monitoring) · 2025-12-05 09:14 UTC

```diff
+ The service is recovering, we are continuing to monitor.
```

**9. Added: Update** (resolved) · 2025-12-05 09:18 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-05 08:59 UTC | Critical incident: Ably website, customer dashboard & Control API issues (this change) | outage |

All Ably changes: [timeline](https://rewindex.com/company/ably/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifa1536f2b4f42a · Markdown: https://rewindex.com/change/ifa1536f2b4f42a.md · JSON: https://rewindex.com/api/v1/changes/ifa1536f2b4f42a · Generated 2026-10-18T01:30:11.317Z