# Trello: Major incident: Users aren't able to create new repeats or run existing ones when using the Card Repeater Power-Up

**Summary:** Trello’s Card Repeater Power-Up had a major outage: users couldn’t create new repeats, and existing repeats weren’t executing. It lasted 2 h 32 min, from 2024-12-11 15:27 UTC to 2024-12-11 17:59 UTC, affecting API and Trello.com. An initial fix failed; a subsequent fix restored existing repeats and creation of new ones. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-12-11 15:27 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/q44zq2mtzgsq](https://stspg.io/q44zq2mtzgsq)
- [Company: Trello](https://rewindex.com/company/trello.md)
- Versions: before (none: first archived) → after incident\_version:114/q2by1ng3724v@0a596232a59a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Users aren't able to create new repeats or run existing ones when using the Card Repeater Power-Up
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-12-11 15:27 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-12-11 17:59 UTC
```

**6. Added: Affected components**

```diff
+ API, Trello.com
```

**7. Added: Update** (investigating) · 2024-12-11 15:27 UTC

```diff
+ We’re currently investigating reports that users can’t create new repeats while using the Card Repeater and that existing repeats aren’t being executed.
```

**8. Added: Update** (identified) · 2024-12-11 15:45 UTC

```diff
+ We've identified the issue that's causing issues with the repeats, and we're working now on a fix.
```

**9. Added: Update** (monitoring) · 2024-12-11 16:24 UTC

```diff
+ A fix has been implemented and we're currently monitoring it.
```

**10. Added: Update** (identified) · 2024-12-11 16:35 UTC

```diff
+ Our recent change hasn’t fixed the existing issue with the Card Repeater Power-Up. We’ll keep investigating the problem, and a new update will be provided soon.
```

**11. Added: Update** (resolved) · 2024-12-11 17:59 UTC

```diff
+ A fix was released for the Card Repeater Power-up, and the repeats and new ones are working as intended.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-12-11 15:27 UTC | Major incident: Users aren't able to create new repeats or run existing ones when using the Card Repeater Power-Up (this change) | outage |

All Trello changes: [timeline](https://rewindex.com/company/trello/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifa0b50b5160d47 · Markdown: https://rewindex.com/change/ifa0b50b5160d47.md · JSON: https://rewindex.com/api/v1/changes/ifa0b50b5160d47 · Generated 2026-10-18T03:55:44.152Z