# Mode: Major incident: Third party service provider interruption

> Major incident: Third party service provider interruption. Detected 2026-11-04 by Rewindex: what changed on Mode’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/if93432ee48edcd
Last updated: 2026-11-04T08:53:45Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-07-07 12:07 UTC · Detected: 2026-11-04 08:53 UTC
- [Source: https://status.modeanalytics.com/incidents/cvv1c7g3yb2g](https://status.modeanalytics.com/incidents/cvv1c7g3yb2g)
- [Company: Mode](https://rewindex.com/company/mode.md)
- Versions: before (none: first archived) → after incident\_version:72/cvv1c7g3yb2g@45339590e326
- Change 1 of 1 for this incident

Incident page (full timeline): [Third party service provider interruption](https://rewindex.com/company/mode/incidents/cvv1c7g3yb2g.md)
## What changed

**1. Added: Title**

```diff
+ Third party service provider interruption
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-07 12:07 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-07 12:07 UTC
```

**6. Added: Affected components**

```diff
+ Notebooks: Python & R, Reports and Dashboards, Third Party Dependency
```

**7. Added: Update** (investigating) · 2025-07-06 23:36 UTC

```diff
+ We have observed issues with a third party service provider beginning around 16:00 UTC. The impact would have contributed to Notebook cells failing to render their results, auto pinning of tables in the schema browser, and notifications for actions such as report duplication (report duplication will still complete in the background). We are investigating the issue with our third party provider and will share updates as they become available.
```

**8. Added: Update** (resolved) · 2025-07-07 12:07 UTC

```diff
+ The issue is resolved. Please reach out to Support if you have any questions.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-07 12:07 UTC | Major incident: Third party service provider interruption (this change) | outage |

All Mode changes: [timeline](https://rewindex.com/company/mode/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Third party service provider interruption on Mode’s status page, changed 2025-07-07 12:07 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/if93432ee48edcd
- Citation: Mode, “Major incident: Third party service provider interruption” (2025-07-07 12:07 UTC). Archived by Rewindex: https://rewindex.com/change/if93432ee48edcd (CC BY 4.0).
- Markdown link: `[Mode: Major incident: Third party service provider interruption (2025-07-07)](https://rewindex.com/change/if93432ee48edcd)`


---
Canonical: https://rewindex.com/change/if93432ee48edcd · Markdown: https://rewindex.com/change/if93432ee48edcd.md · JSON: https://rewindex.com/api/v1/changes/if93432ee48edcd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:46:14.938Z