# Drata: Major incident: Partial Outage for AI Answering

**Summary:** Drata reported a major partial outage affecting AIQA and Trust Library Answering, citing increased error rates from Google's AI infrastructure. The incident started at 2025-10-31 00:18 UTC and was resolved at 2025-10-31 01:05 UTC, lasting 46 min; Drata said it was working with Google, which was investigating. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-31 00:18 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jzh3xd54t4yn](https://stspg.io/jzh3xd54t4yn)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/4bbt71t0thy8@de7ca0ef4b7c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Partial Outage for AI Answering
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-31 00:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-31 01:05 UTC
```

**6. Added: Affected components**

```diff
+ AIQA
```

**7. Added: Update** (investigating) · 2025-10-31 00:18 UTC

```diff
+ In the last few hours we've noticed increased errors rates from Google's AI infrastructure, which powers AIQA and the Trust Library Answering feature. We are working with Google and they are investigating the issue.
```

**8. Added: Update** (resolved) · 2025-10-31 01:05 UTC

```diff
+ The incident has been resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-31 00:18 UTC | Major incident: Partial Outage for AI Answering (this change) | outage |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/if8f73b9da1e0c7 · Markdown: https://rewindex.com/change/if8f73b9da1e0c7.md · JSON: https://rewindex.com/api/v1/changes/if8f73b9da1e0c7 · Generated 2026-10-18T02:55:23.588Z