# Lightstep (ServiceNow Cloud Observability): Critical incident: span ingestion for customers using Cloud Observability operated microsats failing

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2024-01-22 22:33 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/n5cmc3tdp9fx](https://stspg.io/n5cmc3tdp9fx)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)
- Versions: before (none: first archived) → after incident\_version:742/pjbpnqd5g41q@83078a4d3375
- Change 1 of 1 for this incident

Incident page (full timeline): [span ingestion for customers using Cloud Observability operated microsats failing](https://rewindex.com/company/lightstep/incidents/pjbpnqd5g41q.md)
## What changed

**1. Added: Title**

```diff
+ span ingestion for customers using Cloud Observability operated microsats failing
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-01-22 22:33 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-01-22 23:41 UTC
```

**6. Added: Affected components**

```diff
+ Observability - Data Ingestion - Trace Assembly, Observability - Data Ingestion - Trace Statistics, US - Trace Assembly, US - Trace Statistics
```

**7. Added: Update** (identified) · 2024-01-22 22:33 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**8. Added: Update** (resolved) · 2024-01-22 23:41 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-01-22 22:33 UTC | Critical incident: span ingestion for customers using Cloud Observability operated microsats failing (this change) | critical |

All Lightstep (ServiceNow Cloud Observability) changes: [timeline](https://rewindex.com/company/lightstep/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if879ba64f625b0 · Markdown: https://rewindex.com/change/if879ba64f625b0.md · JSON: https://rewindex.com/api/v1/changes/if879ba64f625b0 · Generated 2026-10-20T00:48:44.278Z