# Klaviyo: Major incident: Meta Services Disruption

**Summary:** Klaviyo reported a major outage affecting WhatsApp messaging, Meta integrations, and Instagram connectivity from 2026-06-12 14:49 UTC to 2026-06-12 17:30 UTC (2 h 40 min), caused by an upstream provider disruption. Services returned to normal; failed messages were reprocessed, but a small number that never reached Klaviyo could not be recovered. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-12 14:49 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0hsgrwn1mbrw](https://stspg.io/0hsgrwn1mbrw)
- [Company: Klaviyo](https://rewindex.com/company/klaviyo.md)
- Versions: before (none: first archived) → after incident\_version:249/bg6k39l6bpgn@055e4663164e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Meta Services Disruption
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-12 14:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-12 17:30 UTC
```

**6. Added: Affected components**

```diff
+ Customer Agent, Helpdesk, Integrations - Integrations - Other, K:Service - Customer Agent, K:Service - Helpdesk, Other, SMS Sending - WhatsApp, WhatsApp Sending
```

**7. Added: Update** (investigating) · 2026-06-12 14:49 UTC

```diff
+ Customers are currently experiencing issues with Meta-connected features in Klaviyo, including WhatsApp messaging, Meta integrations, and Instagram connectivity. We are investigating a disruption with an upstream provider and will share another update as soon as we have more information.
```

**8. Added: Update** (identified) · 2026-06-12 15:48 UTC

```diff
+ Customers may continue to experience issues with Meta-connected features in Klaviyo, including WhatsApp messaging, Meta integrations, and Instagram connectivity. This is caused by a disruption at an upstream provider that affects connections to these features. We have begun to see partial recovery, and some messages are now sending successfully. We are working to resolve this quickly and will share another update as soon as more information is available.
```

**9. Added: Update** (monitoring) · 2026-06-12 17:19 UTC

```diff
+ We are seeing further recovery with WhatsApp messaging, Meta integrations, and Instagram connectivity. WhatsApp messaging should no longer encounter failures. We've replayed all failed messages during this time period. We continue to monitor and will confirm once recovery has completed.
```

**10. Added: Update** (resolved) · 2026-06-12 17:30 UTC

```diff
+ Meta-connected features in Klaviyo, including WhatsApp messaging, Meta integrations, and Instagram connectivity, have returned to normal. Messages that failed during the disruption were reprocessed, though a small number that did not reach Klaviyo could not be recovered. This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-12 14:49 UTC | Major incident: Meta Services Disruption (this change) | outage |

All Klaviyo changes: [timeline](https://rewindex.com/company/klaviyo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if7bb3730e6d5ce · Markdown: https://rewindex.com/change/if7bb3730e6d5ce.md · JSON: https://rewindex.com/api/v1/changes/if7bb3730e6d5ce · Generated 2026-10-18T00:58:18.708Z