# OpenAI: Major incident: Issues with logins and signups

**Summary:** OpenAI reported a major outage affecting ChatGPT and API Platform logins and account creation, plus API Platform organization management and dashboard access. It started at 2026-07-21 18:36 UTC and was resolved at 2026-07-21 19:00 UTC, lasting 23 min; the final update confirmed full recovery of affected API Platform functionality. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-21 18:36 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.openai.com/incidents/01KY2ZF047ZNVDX0Z6F3QFXB1K](https://status.openai.com/incidents/01KY2ZF047ZNVDX0Z6F3QFXB1K)
- [Company: OpenAI](https://rewindex.com/company/openai.md)
- Versions: before (none: first archived) → after incident\_version:31/01KY2ZF047ZNVDX0Z6F3QFXB1K@2ee9fb0a5475
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues with logins and signups
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-21 18:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-21 19:00 UTC
```

**6. Added: Update** (investigating) · 2026-07-21 18:36 UTC

```diff
+ We are investigating issues affecting logins and account creation for ChatGPT and the API Platform. Users who are already signed in may still be able to use ChatGPT.
```

**7. Added: Update** (identified) · 2026-07-21 18:41 UTC

```diff
+ We are seeing recovery for API Platform login functionality. Account creation, organization management, and dashboard access remain affected. We are continuing to investigate.
```

**8. Added: Update** (monitoring) · 2026-07-21 18:56 UTC

```diff
+ The affected API Platform functionality has recovered, including login, account creation, organization management, and dashboard access. We are monitoring the recovery.
```

**9. Added: Update** (resolved) · 2026-07-21 19:00 UTC

```diff
+ All affected API Platform functionality has now fully recovered.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-21 18:36 UTC | Major incident: Issues with logins and signups (this change) | outage |

All OpenAI changes: [timeline](https://rewindex.com/company/openai/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if770c21533c9a5 · Markdown: https://rewindex.com/change/if770c21533c9a5.md · JSON: https://rewindex.com/api/v1/changes/if770c21533c9a5 · Generated 2026-10-18T02:29:47.976Z