# ActiveCampaign: Major incident: ActiveCampaign platform unavailable for some Accounts

**Summary:** ActiveCampaign reported a major outage affecting platform access for some accounts, including US Region platform availability; multiple services and features experienced delays, errors or unavailability. It began at 2025-05-06 21:31 UTC and was resolved at 2025-05-07 00:09 UTC, lasting 2 h 37 min; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-05-06 21:31 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/2r3kvnhc0gmm](https://stspg.io/2r3kvnhc0gmm)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)
- Versions: before (none: first archived) → after incident\_version:232/d7hlqwdwr18r@3c2b1532cf84
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ ActiveCampaign platform unavailable for some Accounts
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-05-06 21:31 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-07 00:09 UTC
```

**6. Added: Affected components**

```diff
+ Platform Availability, US Region - Platform Availability
```

**7. Added: Update** (investigating) · 2025-05-06 21:31 UTC

```diff
+ Engineers have detected delays or unavailability with access to the ActiveCampaign platform. Engineers are actively investigating the issue and working to restore normal service levels as soon as possible. This outage is impacting multiple services and features, which may result in slower response times or errors.
```

**8. Added: Update** (resolved) · 2025-05-07 00:09 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-06 21:31 UTC | Major incident: ActiveCampaign platform unavailable for some Accounts (this change) | outage |

All ActiveCampaign changes: [timeline](https://rewindex.com/company/activecampaign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if69108192ba62e · Markdown: https://rewindex.com/change/if69108192ba62e.md · JSON: https://rewindex.com/api/v1/changes/if69108192ba62e · Generated 2026-10-18T02:54:59.712Z