# Elastic Cloud: Major incident: AutoOps monitoring data not ingested for subset of deployments

**Summary:** Elastic Cloud reported major AutoOps degradation: a subset of Elastic Agents could not report metrics across all regions during Jul 18 02:40 UTC–Jul 20 14:00 UTC, leaving monitoring gaps. The issue was corrected and data resumed normally. Posted retroactively, the resolved incident record started 2026-07-21 13:45 UTC, with a computed duration of 35 min. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-07-21 13:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3z2bvyhtq1qt](https://stspg.io/3z2bvyhtq1qt)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/cr0lf9nph7xh@fbd0108fdb28
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ AutoOps monitoring data not ingested for subset of deployments
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-21 13:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-21 14:21 UTC
```

**6. Added: Affected components**

```diff
+ AutoOps, Global services - AutoOps
```

**7. Added: Update** (identified) · 2026-07-21 13:45 UTC

```diff
+ RESOLVED - Between Jul 18 02:40 UTC and Jul 20 14:00 UTC, a subset of Elastic Agents were unable to report metrics to AutoOps across all regions. The underlying issue has been corrected and data is flowing normally. Impacted deployments may notice some gaps in their AutoOps monitoring data during this timeframe. Note this incident has already been resolved, and is being posted retroactively.
```

**8. Added: Update** (resolved) · 2026-07-21 14:21 UTC

```diff
+ This incident was resolved on Jul 20 14:00 UTC, and was posted retroactively.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-21 13:45 UTC | Major incident: AutoOps monitoring data not ingested for subset of deployments (this change) | degradation |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/if66d10d3da67e5 · Markdown: https://rewindex.com/change/if66d10d3da67e5.md · JSON: https://rewindex.com/api/v1/changes/if66d10d3da67e5 · Generated 2026-10-18T02:54:41.791Z