# ThoughtSpot: Critical incident: Spotter Service Outage

> Critical incident: Spotter Service Outage. Detected 2026-11-04 by Rewindex: what changed on ThoughtSpot’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/if6511837b306bf
Last updated: 2026-11-04T08:43:44Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-03 21:48 UTC · Detected: 2026-11-04 08:43 UTC
- [Source: https://trust.thoughtspot.cloud/incidents/m2y6nltjyr0l](https://trust.thoughtspot.cloud/incidents/m2y6nltjyr0l)
- [Company: ThoughtSpot](https://rewindex.com/company/thoughtspot.md)
- Versions: before (none: first archived) → after incident\_version:79/m2y6nltjyr0l@cad139ca2cd9
- Change 1 of 1 for this incident

Incident page (full timeline): [Spotter Service Outage](https://rewindex.com/company/thoughtspot/incidents/m2y6nltjyr0l.md)
## What changed

**1. Added: Title**

```diff
+ Spotter Service Outage
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-03 21:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-03 21:48 UTC
```

**6. Added: Affected components**

```diff
+ Americas, Spotter - Americas
```

**7. Added: Update** (investigating) · 2026-03-03 20:57 UTC

```diff
+ ThoughtSpot Spotter is currently experiencing an outage and users may be unable to access or utilize Spotter functionality at this time. If you need to contact Support during this period, please email us at: support@thoughtspot.com, or reach out to your Account Team to raise any priority issues, and they will alert us directly. We will resume normal Spotter operations as soon as possible and will provide updates as they become available. ThoughtSpot Spotter service: https://docs.thoughtspot.com/cloud/26.2.0.cl/spotter
```

**8. Added: Update** (monitoring) · 2026-03-03 21:29 UTC

```diff
+ ThoughtSpot Spotter service has now recovered and functionality has been restored. The service is currently under active monitoring to ensure continued stability. If you experience any issues, please reach out to support@thoughtspot.com or contact your Account Team to raise a priority request. We will continue to monitor and provide updates as needed.
```

**9. Added: Update** (resolved) · 2026-03-03 21:48 UTC

```diff
+ The issues affecting the Spotter service have been resolved, and all search and AI-driven insights are now fully operational. Action: You can now resume normal use of Spotter. We recommend refreshing your browser to ensure all features load correctly. Support: For any lingering issues, please email support@thoughtspot.com or contact your Account Team. We appreciate your patience while we restore the service.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-03 21:48 UTC | Critical incident: Spotter Service Outage (this change) | outage |

All ThoughtSpot changes: [timeline](https://rewindex.com/company/thoughtspot/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Critical incident: Spotter Service Outage on ThoughtSpot’s status page, changed 2026-03-03 21:48 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/if6511837b306bf
- Citation: ThoughtSpot, “Critical incident: Spotter Service Outage” (2026-03-03 21:48 UTC). Archived by Rewindex: https://rewindex.com/change/if6511837b306bf (CC BY 4.0).
- Markdown link: `[ThoughtSpot: Critical incident: Spotter Service Outage (2026-03-03)](https://rewindex.com/change/if6511837b306bf)`


---
Canonical: https://rewindex.com/change/if6511837b306bf · Markdown: https://rewindex.com/change/if6511837b306bf.md · JSON: https://rewindex.com/api/v1/changes/if6511837b306bf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:53:15.366Z