# Daily: Critical incident: Elevated SIP/PSTN error rates

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2025-04-09 12:15 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/yhrczt6nzy7x](https://stspg.io/yhrczt6nzy7x)
- [Company: Daily](https://rewindex.com/company/daily.md)
- Versions: before (none: first archived) → after incident\_version:692/fd5g5s0mld7r@da9d8e373617
- Change 1 of 1 for this incident

Incident page (full timeline): [Elevated SIP/PSTN error rates](https://rewindex.com/company/daily/incidents/fd5g5s0mld7r.md)
## What changed

**1. Added: Title**

```diff
+ Elevated SIP/PSTN error rates
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-04-09 12:15 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-04-09 21:48 UTC
```

**6. Added: Affected components**

```diff
+ SIP/PSTN
```

**7. Added: Update** (investigating) · 2025-04-09 12:15 UTC

```diff
+ We're seeing elevated error rates from our SIP/PSTN provider. If you're creating rooms with dial-in support and getting errors, you may want to retry creating those rooms without dial-in, and then add dial-in with an update REST request.
```

**8. Added: Update** (identified) · 2025-04-09 12:53 UTC

```diff
+ Our SIP/PSTN provider has identified an issue and they're deploying a fix. In the meantime, you should still be able to create Daily rooms without provisioning SIP/PSTN.
```

**9. Added: Update** (identified) · 2025-04-09 13:50 UTC

```diff
+ We're continuing to monitor an issue from our SIP/PSTN provider. The rest of the Daily platform is unaffected. If you're getting an error when trying to create a room, you can remove the dialout_enabled property from the room creation request and try again.
```

**10. Added: Update** (identified) · 2025-04-09 14:26 UTC

```diff
+ We're still monitoring. In addition to dialout_enabled, you'll need to remove other room properties related to SIP/PSTN, dialin, and/or dialout to create rooms.
```

**11. Added: Update** (identified) · 2025-04-09 17:22 UTC

```diff
+ We're still waiting on Signalwire to restore service.
```

**12. Added: Update** (identified) · 2025-04-09 17:46 UTC

```diff
+ We've been told we should be back online after a hotfix at approximately 18:00 UTC, or 15 minutes from now. We'll post another update as soon as we have more info.
```

**13. Added: Update** (monitoring) · 2025-04-09 18:53 UTC

```diff
+ Signalwire has restored service, but we're still seeing some error responses from their API. We believe the majority of room creation failure issues have been resolved. We'll post here again when we've handled this last issue.
```

**14. Added: Update** (monitoring) · 2025-04-09 20:12 UTC

```diff
+ We're still waiting on some additional fixes from Signalwire. Room creation with dial-in/dial-out is working, but you still may experience problems updating dial-in/dial-out settings for existing rooms. Daily Bots and Pipecat Cloud users should be unaffected.
```

**15. Added: Update** (resolved) · 2025-04-09 21:48 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-04-09 12:15 UTC | Critical incident: Elevated SIP/PSTN error rates (this change) | critical |

All Daily changes: [timeline](https://rewindex.com/company/daily/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if5afa5c0bc11d4 · Markdown: https://rewindex.com/change/if5afa5c0bc11d4.md · JSON: https://rewindex.com/api/v1/changes/if5afa5c0bc11d4 · Generated 2026-10-20T00:00:45.487Z